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Another month, another course from Michael Ballé, a French lean sensei on management. April was about being a good team leader. This month: solving problems. Sounds obvious. Everyone wants to solve problems and be more efficient — but at work, inertia feels endless.

The best solutions are rarely chosen. There's always a gap between what seems like a good idea and what actually happens. Michael's key insight: it all starts with telling a different story. We must separate the person from the problem.