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Another episode of Call Center Karen. Karen gets a call from "IT Help Desk." Caller ID says so, so it must be true. The CISO tries to explain vishing and quishing. Karen isn't having it. It's a cartoon, but the call is real.

25/9/26, 11:32 am0 reposts0 likes

Avatier

@avatier.com

This week Astrana Health disclosed in an SEC 8-K that attackers impersonated staff and spoofed the company's main phone number while calling employees. Most people who fall for these calls aren't Karens. The number looks right and the voice sounds like IT.

Avatier

@avatier.com

Training asks every employee to win every call. Better rule: IT never calls asking for credentials. Hang up and ring the desk back, and let the desk check who you are with our Identity Challenge Card. https://identitychallengecard.avatier.com/en