%20--%3E%3Cmetadata%20xmlns%3Ardf%3D%22http%3A%2F%2Fwww.w3.org%2F1999%2F02%2F22-rdf-syntax-ns%23%22%20xmlns%3Axsi%3D%22http%3A%2F%2Fwww.w3.org%2F2001%2FXMLSchema-instance%22%20xmlns%3Adc%3D%22http%3A%2F%2Fpurl.org%2Fdc%2Felements%2F1.1%2F%22%20xmlns%3Adcterms%3D%22http%3A%2F%2Fpurl.org%2Fdc%2Fterms%2F%22%3E%3Crdf%3ARDF%3E%3Crdf%3ADescription%3E%3Cdc%3Atitle%3EShadows%3C%2Fdc%3Atitle%3E%3Cdc%3Acreator%3EDiceBear%3C%2Fdc%3Acreator%3E%3Cdc%3Asource%20xsi%3Atype%3D%22dcterms%3AURI%22%3Ehttps%3A%2F%2Fwww.dicebear.com%3C%2Fdc%3Asource%3E%3Cdcterms%3Alicense%20xsi%3Atype%3D%22dcterms%3AURI%22%3Ehttps%3A%2F%2Fcreativecommons.org%2Fpublicdomain%2Fzero%2F1.0%2F%3C%2Fdcterms%3Alicense%3E%3Cdc%3Arights%3E%E2%80%9CShadows%E2%80%9D%20(https%3A%2F%2Fwww.dicebear.com)%20by%20%E2%80%9CDiceBear%E2%80%9D%2C%20licensed%20under%20%E2%80%9CCC0%201.0%E2%80%9D%20(https%3A%2F%2Fcreativecommons.org%2Fpublicdomain%2Fzero%2F1.0%2F)%3C%2Fdc%3Arights%3E%3C%2Frdf%3ADescription%3E%3C%2Frdf%3ARDF%3E%3C%2Fmetadata%3E%3Cdefs%3E%3Cg%20id%3D%22shoulders-round-787535d9%22%3E%3Cellipse%20cx%3D%2239%22%20cy%3D%2241%22%20rx%3D%2232%22%20ry%3D%2241%22%20fill%3D%22%23345945%22%2F%3E%3C%2Fg%3E%3Cg%20id%3D%22tops-bowler-787535d9%22%3E%3Cg%3E%3Cellipse%20cx%3D%2228%22%20cy%3D%2221%22%20rx%3D%2226%22%20ry%3D%224.5%22%20fill%3D%22%23345945%22%2F%3E%3Cpath%20d%3D%22M14%2021a14%2014%200%200%201%2028%200Z%22%20fill%3D%22%23345945%22%2F%3E%3C%2Fg%3E%3C%2Fg%3E%3Cg%20id%3D%22heads-wide-787535d9%22%3E%3Cuse%20transform%3D%22translate(.05%202.32)scale(1.11)%20rotate(-6%2C%2028%2C%2025)%22%20href%3D%22%23tops-bowler-787535d9%22%2F%3E%3Cellipse%20cx%3D%2231%22%20cy%3D%2238%22%20rx%3D%2221%22%20ry%3D%2218%22%20fill%3D%22%23345945%22%2F%3E%3C%2Fg%3E%3CclipPath%20id%3D%22clip-787535d9%22%3E%3Crect%20width%3D%22100%22%20height%3D%22100%22%20rx%3D%220%22%20ry%3D%220%22%2F%3E%3C%2FclipPath%3E%3C%2Fdefs%3E%3Cg%20clip-path%3D%22url(%23clip-787535d9)%22%3E%3Crect%20width%3D%22100%22%20height%3D%22100%22%20fill%3D%22%23ede6d6%22%2F%3E%3Cuse%20transform%3D%22translate(11%2051)%22%20href%3D%22%23shoulders-round-787535d9%22%2F%3E%3Cuse%20transform%3D%22translate(19%201)%22%20href%3D%22%23heads-wide-787535d9%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
My new Harvard Business Review piece with Huggy Rao and Michael Rothkopf on improving customer service at the CA DMV is based on our multimedia case, produced by Stanford Business School . You can download it for free here. #frictionproject. sites.google.com/stanford.edu...
sites.google.comReducing Traffic Jams at the California DMVIn 2024, California DMV Director Steve Gordon could point to considerable improvements in the department under his leadership. Compared to when he took the role in 2019, twice as many DMV services wer...
3 reposts18 likes