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Every one of those consultancies (e.g. an easy target is Deloitte -- you can look up what they've been involved in) would blame government for being a bad customer, and 18F were *also* involved in massively improving government's ability to run + manage these services
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Every single time I'd work with a government, I'd be able to point to 18F's derisking guide to help government leaders understand that a) how they were doing tech wasn't working (which they knew even if they wouldn't admit it) but most importantly b) that there's another way and they could get help.