As much as I love video games, a better world matters more, so they're a bad inclusion when they're turning away more people than they're convincing/galvanizing. That's probably going to be when they're irrelevant to the actual game/story
if your question is more "but how do I write them well" that's like a way deeper question, and I'm barely a writer, so best I can say is: always make sure it comes back to a properly dramatized character psychology.