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The answer is simple: you write down how it got this way, why it got this way, the names of the people responsible, and how rich they got doing it. You then tie it together in a timeless package that says "fuck these people, right?" And you hand it to as many normal people as possible

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Once the broad PC use-case was settled in 1998 (entertainment, commerce, and communication), the business people seized control from engineers (who childishly permitted it, in exchange for salary and comfort) and it was all downhill from there. My take.