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Is there anyone actually there? I've been a paid member for many years but I don't even get auto-replies to support requests, let alone follow-up from a person.

Hi there! We're here, and our support team always tries their best to respond to all user requests. Could you let us know when and how you tried to contact us? We'll look into it and make sure your message reaches us.

Hi! Good to hear from you. It's hard to know when I last tried to contact support because I don't have a record. I just tried again today as a test, and for the first time since 2019 I got a "Support Ticket Opened" email in response, so that's promising

So, to see if I could communicate with your support team I filed a ticket and did receive an auto-response (#58754). That was two weeks ago, and I've seen no indication that a human has seen it. I still have no way to communicate with you about the issues I've been having with your webhooks.