Post

@insanityreport.blacksky.app

No good will come from this. Everyone knows that. Yet ppl will pretend it’s a great thing And the real insidious thing is it will be presented as “better customer service”. But the reason customer service sucks is because the ppl at the call center many times aren’t given the tools to actually help

techcrunch.comBlock's new voice model sounds eerily human | TechCrunchBlock said that the voice model can run locally on a MacBook M4 Max

Darth Kriss

@insanityreport.blacksky.app

So now you replace ppl with an a.i and it’s not about a better customer service experience it’s about closing customer service tickets to meet a metric and now you have a computer taking calls that won’t get emotional or have any feelings with a bad customer or someone who needs sympathy

Darth Kriss

@insanityreport.blacksky.app

Also, I’d argue that customer service wasn’t broken to begin with (from a consumer perspective. From an employee perspective they are exploited ). People will always complain about a bad customer service experience but rarely talk about a good or honestly, normal experience

25/10/26, 4:46 pm1 repost5 likes

Darth Kriss

@insanityreport.blacksky.app

So they’re trying to push a.i as a solution for something where 8 or 9 times out of 10 the experience is normal. So they’re gonna say it’s to fix something that isn’t broken then eventually they will use it for other more nefarious means because…of course it will be