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1/3 Too often I’m asked for solutions to poor communication or low performance, but what people are really looking for is a plaster. Something quick and tidy. But plasters don’t fix problems, they just hide them.

2/3 If you don’t identify the cause beneath the symptom - the culture, behaviours or lack of clarity - your solutions will always be temporary. Leadership is about asking the hard questions, like why is this happening in the first place.