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Even if you think that support is somehow “lower” than engineering (which I also take issue with!), everyone deserves to be well paid for their work. Yes, even the jobs you somehow think are beneath you.

I had a gig for a while where I had to spend one day a week in support. It was internal tech support only, but it was still way more stressful than my engineering duties. It was eventually handed over to a proper tech support team and they did a much better job of it than us engineers.

Could the tech support team have done our job? Absolutely not, but that doesn’t mean our job was “harder” or more “valuable.”

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