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Jon Smart
@jon.bvssh.com

Improve via ▶️ Align: why, who, where (today and future North Star shared value goal) and how will we know? ▶️ Act: bias to action, learn by doing, experimentation, with psychological safety and thin slices of learning & value, within minimal viable guardrails.

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Jon Smart
@jon.bvssh.com

▶️ Reflect: what did we expect to happen? What actually happened? ▶️ Adapt: what do we want to learn next? How soon can we learn it? What help is needed?

Jon Smart
@jon.bvssh.com

Over annual output planning with a "business case" (not a "customer case") that is rarely, if ever, revisited and individual objectives, in role silos, in the HR system, imposed top down. #BVSSH