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"Every technical decision that we made along the line was basically an organisational one. It’s not about the technology." When Telenet started rolling out agentic coding, they had a timeline, a budget, take-up assumptions and a change plan. Within weeks, not months, it was wildly wrong.

It wasn’t bad planning. It’s the reality of emergent work. So they stopped managing it like a programme and started managing it through principles and guardrails, asking: “If you can’t plan it, how do you make sure it happens safely?”