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Team did a surprising thing. I immediately started solutioning. As a leader my job is to take that solutioning and throw it away and instead ask the team, “why?”. The relevant quote is, “process is the embedded response to prior stupidity.” That’s not how we talk anymore. But it’s clear.

In this case the problem got solved not because of any process but because an individual saw an issue and got curious. Heroism has toxic impacts. But ownership beats process. That’s your job to navigate.

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