I love this framing, but in reality we treat developers of our internal platforms like users, and not customers, because most enterprise developers cannot behave as customers, and are forced to use whatever the platform engineering team gives them.
Your developers aren't users of the platform. They're customers. @danielbryantuk.com explains why platform engineering needs a product mindset—and why APIs, automation, abstractions, and composability matter more than simply adding more tools. Watch: youtu.be/ROBX-P7q1d8?...
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