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to real. take it back. i dont wanna confront this much compacted reality on a friday evening (but also good luck, gathering all the best vibes for you and donna to come out of this fuckery unscathed)

I will say just for the timeline that because life has been pretty rough for us of late, it wasn't exactly a robust life savings. but it was my little precious baby so I'm still big mad. lol

If she's got a regular branch she goes to or even just a branch nearby that's decent, she may have better luck going in person. The bankers can see more on their end, but what they can tell you will depend on why the account was frozen.