Post

It seems like @monzo.com's phone menu doesn't recognise tones being sent from any iOS device I've tried. Phone bug? Monzo bug? Works on an Android device.

Paul

@paulannett.com

Probably doesn't matter as it seems there's nobody there to answer once you're through the maze of options. And no human gets back to you on their in-app chat (waiting 24h so far). This is worse customer service than the high street bank my parents are trying to switch away from.

1/11/25, 11:40 am0 reposts0 likes

Paul

@paulannett.com

1 Nov 2025

Monzo you literally lost 3 new customers who would have signed up today, by being harder to get in touch with than high street banks to answer a simple question. Being impossible to contact is a huge red flag.