Stefan Czerniawski on Mythryl: “"Quite often the technology is simply the place where a much messier…”

"Quite often the technology is simply the place where a much messier organisational problem has chosen to make itself visible." @sharonodea.com in characteristic top form on what ineffective search demonstrates about intranets and their organisations - much of which resonates much more widely

sharonodea.comIntranet Findability: Why Employees Can’t Find InformationBetter search won't fix an intranet nobody can find anything on. Here's why findability fails in complex organisations, and how to diagnose it with research, card sorting and tree testing.

29/9/26, 7:17 am4 reposts8 likes

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