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Discord customer service data breach leaks user info and scanned photo IDs

I can confirm, I've been going around with discord's customer service for a month, trying to talk to a human. Their bots keep demanding I scan a passport and email it to them. (I've not done this) They just emailed me to say they've had a security breach and leaked the contents of the entire ticket

Here is the email.

(In case anyone is worried, I explicitly did not do this, because I did not trust that their system was secure. They do not give any assurances that the data will be removed from their servers after it's used.)

Why would they remove it? How do they demonstrate that they were verifying IDs when the government comes knocking