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If it's Walgreens I think they're genuinely just that incompetent, understaffed, or both My mom has problems with her meds often enough that she's on a first name basis with the local head pharmacist, because he always manages to get shit sorted out when she manages to get through to him directly

First it was "Every refill is kicking out a prior auth" then it was "The system says give you 2wk refills not 4wk" then it was "We're having stocking problems" and now it's "When you said you needed an urgent refill you didn't say ACTUALLY DOUBLE-PLUS URGENT so we didn't file it as urgent!"

I'm swapping pharmacies after this no matter what but now they're stringing me along day-by-day with "We're out of stock, but more is coming tomorrow" and we're on day 3 of *that* with a different excuse each day. I shoulda just swapped 3 days ago I know but sunk cost and shite.

I've been on this med for 4mo and I've NEVER had a clean refill I can just pick up. I had a fucking PATIENT ADVOCATE fight them last refill, and now instead of "Insurance says no", there's just nothing. I get shrugs when I ask WTF is going on "We don't log reasons for fill failures" bullshit.