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As I griped about here AT LENGTH last year, this is the company that replaced their help site with an AI chatbot, then made a policy change that broke memberships with no way to get any details and a chatbot that didn’t know the product.

Chris Franklin@errant-signal.com

This is wild. I've seen a lot of bad AI products, but I've never seen a software company deprecate their entire UI in favor of some sort of MCP

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