Reputation Intelligence

We can know "right" and yet doing what we think is "right" can be more challenging. We can rationalize with our mind like attorneys and lose sight of what we know is not who we want to be.

“(The doctor) came into my room and said, ‘Congratulations, you don’t have MS,' I was, like, not happy at all. Everybody else was so happy." 🟢Free ➡️https://communicationintelligence.substack.com/p/when-a-medical-diagnosis-for-your

hellomagazine.comMichael Dell's $2.7 million security nightmare: Why billionaire businessman forced his heiress daughter to scrub her social mediaInside tech billionaire Michael Dell's family security nightmare after a single viral Instagram photo posted by his teenage heiress daughter exposed their private locations.

17h

What safety and reputation risks are people not thinking about when posting online, especially if they are in high-profile families? Karen Silas at Hello! magazine explores that topic. www.hellomagazine.com/us/930924/mi... #MichaelDell #safety #riskmanagement

Cyber Extortion and You What it pays to learn, remember and know Free🟢https://reputation.substack.com/p/cyber-extortion-and-you #riskmanagement #business #technology

Someone wants to hide reality or they fear you will expose them. They attack to discredit and harm you. It happens. People take sides, of course. Here's what to know: 🟢Free brief: reputation.substack.com/p/burying-yo...

“It’s crazy when you live something and somebody tries to tell you it’s not what happened,” Collin Gosselin said. “There will always be ignorant people out there,” Gosselin added, yet is it really “ignorant” or is it instead overconfidence, at best - and self-deception at worst.

“Most CEOs think they know how their customers feel. That is usually a comforting belief that isn’t quite true. “Once a quarter, ask your leadership team this: ‘How many times did we hear about disappointing a customer." 🟢 Free: reputation.substack.com/p/recommenda...

reputation.substack.comWe Don’t Know the Truth for Certain Yet a Case is DismissedThe facts matter on both sides and we still don’t know what they are, yet we do know one side played dirty and got caught and punished

We Don’t Know the Truth for Certain Yet a Case is Dismissed The prosecution may not be done yet with actor Timothy Busfield. If he committed crimes, the law needs to persevere. If he didn't, then he's been egregiously harmed, for the rest of his life. Free ➡️ reputation.substack.com/p/we-dont-kn...

writingfromtheinside.substack.comThe Damage Didn’t Stop with MeAddiction, accountability, and the ripple effects on my family, my clients, and the legal profession

The Damage Didn't Stop With Me by Chris Swett "I didn’t fully understand the scope of impact when I was making the decisions that led here. I thought I could manage or contain the consequences & believed I would fix things before they mattered." writingfromtheinside.substack.com/p/the-damage...

Understanding Sexual Compulsion and Developing a Risk-Management Response “Because if sexual behavior is providing relief, but afterward come the consequences, they might engage in it more to experience more relief." 🆓 reputation.substack.com/p/understand...

forbes.comYour Reputation Is Your Company’s Moat—Build It WiselyExpertise must be made legible to those who make important decisions. Authority exists when capability is equal to perception.

Companies pour billions into building moats via technology, patents and distribution. There is one moat that most companies do not deliberately build: their leaders’ reputations. Moats protect the value of any advantage. www.forbes.com/councils/for...

communicationintelligence.substack.comAn Owner's Manual for the Boss, From the BossIt can work, if done a certain way and its oversights and limits are understood

Could this work in practice or only in theory? Depends on who you ask, what you expect and what you are willing to do to make it successful. communicationintelligence.substack.com/p/an-owners-...

covers.comCarlie Irsay-Gordon Headset: Micromanager or Modern Owner?Carlie Irsay-Gordon’s sideline headset has divided NFL opinion. We examine whether the Colts owner is learning or micromanaging.

Indianapolis Colts owner and CEO Carlie Irsay-Gordon: What is and isn't going on, when it comes to perception and judgment? Written by Andy Whiteoak at Covers. www.covers.com/nfl/study-pr... #leadership #owner #NFL #sports

reputation.substack.comDoing the Hard Thing After a Big ErrorSome people do it and here’s what it has looked like

“I had the opportunity and the information and I failed to make use of it. I don't know what an inquest or a court of law would say but I stand condemned in the court of my own conscience to be guilty of not preventing ... " reputation.substack.com/p/doing-the-... #space #leadership #crisis #trust

“If you can admit a mistake when it is the size of an acorn, it will be easier to repair than if you wait until it becomes the size of a tree, with deep, wide-ranging roots.” Tavris & Aronson

reputation.substack.comAttorneys: Non-Testifying Consulting ExpertAvailability for your cases regarding decisions involving situational analysis of perception, conflict, crisis, perception and reputation

(Free read) The non-testifying expert - consulting expert - what is its value: reputation.substack.com/p/attorneys-... #law #legal #decisionintelligence #reputation

reputation.substack.comFalse Perception Becomes Costly Reality: The ‘Middle Finger’ Incident‘It took twenty years to overcome what happened in one minute’

Perception matters because it’s not something we always can control or other people have control of themselves. It’s a subconscious lens and at times, badly distorted and misaligned with facts. ➡ Free article 🟢 reputation.substack.com/p/false-perc...

earth.comYour personal experience can override someone’s bad reputationPersonal experience can outweigh public reputation when people judge refusals to cooperate, while helpful behavior remains broadly positive.

Someone may be well liked but treated one person badly, while someone with a poor reputation may have been helpful in a direct interaction. It creates an important question: When reputation and personal experience disagree, which one has more influence? www.earth.com/science/your...

reputation.substack.comAmodei Say The Silent Part Out Loud: Where AI Companies Were CarelessThe incentives that led to the industry’s oversight, the errors that were being made and how to address them

“I won’t lie to you, there are real dangers,” Dario Amodei told CBS. “And I think for too long, the industry lied to people about the fact that this technology had risks.” Free link 🟢➡️https://reputation.substack.com/p/amodei-say-the-silent-part-out-loud #AI #Anthropic #technology

“I wanted to be right all the time (and) I didn’t know what right was. And I put a lot of pressure on myself to be right,” Mike Macdonald recently told Graham Bensinger. “That was the weight I was carrying.” Free article 🟢➡️ communicationintelligence.substack.com/p/i-wanted-t...

Worth knowing and remembering:

22 Sept

The Monday after a termination has a particular quality to it: Everyone is at their desk, work is getting done, nobody is looking up. People need an explanation for something that big and when they don’t get one, they build their own. Free: communicationintelligence.substack.com/p/sounds-of-...

21 Sept

What if AI outputs falsely communicate that you committed a crime, maybe a heinous one and were legally punished for it? How a court is ready to examine it: 🟢 Free ➡️ reputation.substack.com/p/google-not... #GoogleAIOverview #AI #technology #AIhallucination #reputation #AIdefamation

communicationintelligence.substack.comThe Path to Forgiving OurselvesHere are some of the obstacles standing in the way and how to make progress

20 Sept

What is happening in our minds when we feel we can't forgive ourselves and what is a way to break through to being able to do so? ⏩ 🟢 Free, multiple-source, feature report: communicationintelligence.substack.com/p/the-path-t...

17 Sept

The objective reality is, “There’s some things that you’re doing that are committing malpractice against yourself,” Lee Warren says. And … “(people don’t have to) participate in their own demise." 🟢Free -> reputation.substack.com/p/deciding-n...

16 Sept

I have to recognize patterns. I have to own my behavior. I have to apologize when I’m wrong. I have to make better decisions. Source: Risk Through Ruin (on Substack)

16 Sept

Why the Best Leaders Turn Assistants into Strategic Partners “Why should such important people end up in the shadows?” he asked. “Is it embarrassing to admit that you need help?” 🟢 ➡️ Free article: communicationintelligence.substack.com/p/out-of-the...

13 Sept

What you don't want: “It’s very clear to me that this is a time when adults have to do the right thing — sometimes the right thing is the hard thing — and from everything I can tell and the leads we have, ASU is not handling this responsibly." Free article - reputation.substack.com/p/you-are-no...

12 Sept

"I was in an alcoholic blackout. I knew about alcoholism but I didn’t want to confront it. I realized I could have taken out a whole family by my driving.” That wasn't quickly dismissed. It acted as a positive, necessary catalyst. communicationintelligence.substack.com/p/a-near-tra...

"What saved my mother’s life that day, and mine, too, was not fighting the current on my own. It was calling for help. The rescuers who came to our aid knew more than I did about how to handle this kind of emergency." Angela Duckworth

"Most people understand the importance of asking for help in a life-or-death crisis. ... But in our personal and professional lives, Americans are encouraged to pursue rugged individualism over interdependency."

Defamation, which newspapers (and social media) don’t seem to care about, isn’t harmless. “I had multiple threats from like Twitter and Instagram, people telling me to kill myself, people telling me I’m a murderer, we’re a team full of murderers. They’re ... putting this false narrative out ...”

The odds are very poor, yet not impossible, to win a defamation case against a newspaper that is as muscular as The New York Times. Here is a brief about Kai Spears victory: 🟢 Free article -> reputation.substack.com/p/the-rare-n... #reputation #defamationcase

8 Sept

“Does your organization have any structural mechanism for doubt at all?” he asked. ”Somewhere that ‘the plan’ and core assumptions get usefully challenged, by people who have no stake in defending them.” 🟢 Free article ➡ reputation.substack.com/p/doubt-can-...

6 Sept

“She misjudged her own power,” says one insider about Anna Wintour. “She thought she was bulletproof but she underestimated the anger of the firing squad.” "That nobody would dare say anything like this to her face is a large part of the problem," wrote Laura Craik at @theipaper.com

2 Sept

"Knowing you messed up is one thing but actually fixing systemic failure that allowed the misstep is another. "A CEO publicly accepting personal responsibility means nothing if they don’t rebuild the process that caused the crisis in the first place." Cyndee Harrison

2 Sept

Free article ➡️ communicationintelligence.substack.com/p/the-approv... #Sports #golf #Callaway #GoodGoodGolf

reputation.substack.comGray Rhinos and Black JellyfishTwo more need-to-know risks you will benefit from remembering

30 Aug

The high-probability risk that gets underestimated or ignored — and the rare, yet predicable one are two risks are important ones to know so you can prepare, respond and protect yourself to a greater degree. reputation.substack.com/p/gray-rhino...

"When organizations take stock of their trust gaps, they can act on it by addressing the root causes of misinformation and distrust." Kate Vitasek

Meta is trying to fix the "pervert glasses" reputation of its camera-equipped Ray-Ban AI Glasses, with a new patent describing a "mute or lock" switch that can shut off the device's sensors. The move follows widespread misuse by creeps, pranksters and bullies. Source: @techpresso.bsky.social

"Without trust, communication falters and the relationship becomes adversarial rather than collaborative. Both sides begin to adopt a “what’s in it for me” mindset, rather than seeking the win-win solutions that define successful partnerships." Kate Vitasek

"When I read open letters and declarations by big tech CEOs, I often notice a recurring theme: domination and control. "Mark Zuckerberg communicates something fundamentally different." Free article ➡️ reputation.substack.com/p/examining-...

27 Aug

Free article ➡ reputation.substack.com/p/elephants-...

26 Aug

communicationintelligence.substack.comDiscussing a Different Hiring StrategyA philosophy and process that may be undervalued

25 Aug

“This over-focus on weaknesses doesn't assume growth and it doesn't assume the candidate may have developed skills to compensate for the weakness,” he says. “You may miss out on a candidate who will exceed expectations.” Free article -> communicationintelligence.substack.com/p/discussing...