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That’s not the issue. There is a design issue in the app/site that prevents people from being quoted properly in advance. You see, for most, we check the price first, and if ok, then and only then do we proceed. Please focus on the site/app and not the workaround but thank you.

I have a genuine question for you. Cigna's PBM in the last quarter had a 3.6% operating margin. Given their purchasing power with the pharmaceuticals, how can you charge significantly less than them economically? I'm not being a jerk, but just trying to understand something better.

Just today, I turned down a prescription (generic) I was supposed to pick up at Walgreens for $230.50. The same drug, strength, and quantity is available at CostPlusDrugs for $8.97.