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We all talk about high-quality telemetry, AI-assisted RCA, advanced tooling... but honestly, it's all meaningless without the foundational basis of system (and subsystem) boundaries, ownership, and responsibility.

Dan Gomez Blanco

@dangb.me

All software systems used or operated (in any form) by a group of humans are socio-technical in nature. If the "socio" part breaks down, or it's not even discussed, the technical part won't help you. This is why concepts like SLOs and scorecards are harder to roll out effectively than they may seem.

16/9/25, 8:21 am0 reposts0 likes

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