Dan V Peterson on Mythryl: “This is so simple yet so many get it wrong. I can't believe how…”

This is so simple yet so many get it wrong. I can't believe how often I get replies from people that clearly didn't read my message. Customer support was a foundation at 1Password from the beginning, and for years all of us did part time support days. I wish more companies valued it that much.

zelDemon@zeldman.bsky.social

What do customers praise when support goes right? In our review, three habits earned trust and satisfaction: * Read the evidence before asking. * Move the thread forward. * Close the loop. happinessengineer.blog/2026/10/09/w... #Research

happinessengineer.blogWhat do customers actually praise when they’re happy? We read every positive comment from the last two months.Support teams track what goes wrong. Negative CSAT gets categories, trends, coaching conversations. Positive feedback gets noted, appreciated, maybe even celebrated, but rarely gets the same system…

13/10/26, 3:42 pm0 reposts1 like

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