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Since critical infrastructure is now depending on the protocol, have ya'll sorted out the desync error that results in all messages in a group chat becoming voided? It's been an issue for well north of a year, happened to my husband most recently. I've been blessed with never encountering it.

Most known encryption problems got fixed in 2024 - it’s not clear what issue you’re hitting here, otherwise we’d love to sort it :) What app & platform is it, and what happened? Could it be that the user didn’t set up recovery and so lost their history when they logged in fresh?

It's the element client, all they did was log out, and then log back in the next day. This issue remains unresolved for other users in my group chat as well, I'm not sure how you don't know about it as seems to be commonly reported. It seemingly happens at random for some users, not related to keys