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Traditional banks earn my trust via real human connections. My branch managers know me by name, and I know theirs. I can email or call them from anywhere in the world and consistently get the help I need. I’ve built relationships with them.

With digital banks like Revolut, every support chat feels like starting from square one with someone who doesn’t know me. Without that continuity, I don’t have the same confidence that someone will take responsibility and see the issue through.