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It is normally not advised to give discounts or give stuff away for free but I think it is OK if they give you something back. In this case, a customer's business isn't going very well and they asked to cancel their yearly subscription.

22/9/26, 1:28 pm0 reposts3 likes

Akhil Singh

@akl773.bsky.social

22 Sept

Let them cancel and refund the unused months. The reason they stopped is the only thing worth asking for in return.

Michael Koper

@michaelkoper.com

22 Sept

In this case, the annual renewal is in 2 weeks and they literally said that they have to cancel because business isn't doing well. Sending proposals (my app) is important to sell services so I think it is a huge win for them :) Also, they can cancel in the app, not taking my customers as hostage 😅