Kind of a tangent but my hot take is nobody wants to be yelled at. Even the people who are like "I love triggering people, your hatred energizes me," are just regular people who want positive attention, can only get negative, and are sour grapesing themselves that they actually prefer it, yum yum
Deep down the people who work there just want to be held in high esteem. They want everyone to say “thank you for changing the world with your wonderful products” and they don’t want to be yelled at.