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A head of trust and safety's responsibility is to all of the users on their site, irrespective of how their interactions with those users go. Claiming to be proud of automating, "abuse," reactions against those users runs counter to the established purpose of the role. It's immature.

Said automation will likely flag these posts as abuse, despite them being legitimate and well thought out criticisms. But that isn't even a good measurement anyway! A criticism doesn't need to be thought out or even civil to be taken seriously.

I know I harp on this, but when you moderate to your own feelings and those of high profile users, you moderate detrimentally to the majority of your users. That's what is happening here. People have legitimate concerns, but get told they're being abusive. Do not offer. Or do, with contingency.