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We've lost around 250 subscriptions in the last 6-7 months — that's around 10% of our total size, which is a lot. It also *feels* like a lot, sitting around and watching that line going down day after day. In 2025, we were talking about raises and in 2026, we were talking about pay cuts. (2/x)

We haven't talked really ever talked about this because it seemed like a bad idea, both in a professional (feelings are unprofessional) and a personal sense (feelings are hard). We wanted it to be about the work! But the work and the subscriber number started to be completely disconnected. (3/x)

The work could be better. We're very clear on that! But better is a partially a function of time and resources, which we didn't have. That's really what this is about: can we reverse the doom spiral? can we inject some more resources into the team and chase "better"? (4/x)

Do you have an exit survey when people unsubscribe, to ask why they're unsubscribing? That'd be useful to have, if not. People ending their subscriptions might not be a reflection on Rascal per se, but due to folks trying to save money as the cost of living creeps up.

To be honest, I considered ending my Rascal sub a few days ago. I think you're doing good work, but it's rare for me to actually read any of it (which is nothing personal – I just don't have the bandwidth for it) and I'm trying to save a bit of money.

I've been considering it, too. I agree it might be worth working out why people (un)subscribe. For me, I enjoy the written content and the Reading Club podcast but I never listen to the Rascal Radio Hour, and it feels like written content is declining while audio content is increasing.

Thanks! We do very basic exit surveys and most of the responses cite financial constraints. Which complicates our ability to do anything, as the thread mentions briefly. We hear you about wanting more written articles. We currently do a minimum of 3 written stories a week which we'll maintain.

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At our peak, we were doing 5 stories a week but maintaining that pace got punishing on staff. The plan is to go back up to 4 when we can afford to bring on another person! It's probably our biggest priority. Till then, we're focusing on making those 3 stories good. - Thomas