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These only holds if you 1) think US public services should divert precious human capital to satisfy your agents 2) that this infra already exists or can be built swiftly 3) that somehow removing these frictions are a good thing at breakneck pace. The cited paper doesn't even say this.

Ethan Mollick@emollick.bsky.social

A consequential choice will be made soon by government and companies as they are increasingly flooded with agentic AI inquiries that overcome the frictions that gated access (see the graphs - it has already started!) Two options: do you make services worse or better as a result?

18/10/26, 7:13 pm3 reposts13 likes

shallok.bsky.social

@shallok.bsky.social

You misunderstood this. The agents in question are/will enable people to more efficiently and quickly navigate through layers of crap. Do we respond by making it harder for people to access services or easier? Right now you seem to be in the majesty it worse camp, which is weird.

Ron Bronson

@ronbronson.com

part of the idea of building some of these primitives into actual tools is trying to shift us away from the "submit or be left behind" framing of every booster post we have to sift through anymore. There has to be a pro-civic life, pro-social trust way to engage with this tech