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Quick shout-out to the guy who was talking to one of our patron services chatbots and calling it "shitbot" and constantly insulting it even after it asked not to, even though, in actual point, we don't use patron service chatbots and the stream of abuse was aimed at an actual person.

Anyway, that's why the chatbot locked your account, buddy.

Seriously.

Do they operate on a script? I've definitely spoken to a customer agent who I thought might be a bot but in reality was a human with strictly scripted responses for everything. This is actually a lot worse.

How much do you pay the employees who respond to the customer service chats? I'm genuinely curious

I don't pay anybody anything, I'm just another employee

Sorry I'll rephrase in the form of a question, "what is 'how much do these employees get paid?'"