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New post: "Drowning in slop" Large parts of the state are being increasingly overwhelmed with complaints, appeals, objections.... written by AI. It's gumming up every process. Britain is particularly vulnerable. How bad has it got and what can we do about it? samf.substack.com/p/drowning-i...

Thanks Tom - this thread is higlighting a lot of things I'm worried about. It could get very dystopic...

Arguably this surfaces a dystopic current reality, whereby those most in need of public services are most likely to be excluded by the friction employed by individual services to 'manage demand'? Those vulnerable people with their unmet needs don't disappear... cue displacement demand redux.

Absolutely thus my line at the end about the opportunity. But so easy to see how to go wrong.

A shift of default public service service design from 'declarative claim' to 'proactive confirmation', whereby gov knows enough about you (with consent) to make you an offer proactively not demand you make a claim via declaration. Tax returns heading this way already.

Any remaining policy grey areas or space left for judgement of individual circumstances will be codified away. Not a good thing given complexity of humanity, but sadly probably inevitable.

The right to 'an appeal' will get severely curtailed since AI will appeal by default. Those appeals that remain will require payment or other friction (lawyers etc). This will be bad and will cause much suffering.