Air Passenger Rights

youtube.comTransport Minister answers questions of MP Dan Albas, CPC Shadow Minister, on passenger complaintsYouTube video by Air Passenger Rights

37m

VIDEO: Transport Minister answers questions of MP Dan Albas, CPC Shadow Minister, on air passenger complaints www.youtube.com/watch?v=W_Eg...

cbc.caTransport minister questioned over Air Canada's use of safety exemption to deny compensation | CBC NewsAn update to a Go Public investigation about Air Canada cancelling people’s flights due to 'safety-related maintenance,' using the perfectly good planes elsewhere, then denying passengers compensation...

16h

Transport minister questioned over Air Canada's use of safety exemption to deny compensation Air passenger advocate 'profoundly troubled' airlines aren't fined www.cbc.ca/news/gopubli...

youtube.comTransport minister responds to CBC's Air Canada investigation (CBC Go Public)YouTube video by Air Passenger Rights

WATCH: Transport minister responds to CBC's Air Canada investigation www.youtube.com/watch?v=QJTt...

cbc.caAir Canada accused of using maintenance 'loophole' to deny passengers compensation after cancelled flights | CBC NewsDocuments obtained by Go Public show Air Canada told passengers their flights were cancelled for safety-related aircraft maintenance, making them ineligible for compensation. But the planes they had b...

Air Canada blamed maintenance issues to deny compensation. Records show it wanted planes for other routes Airline's actions 'fraudulent,' air passenger advocate says www.cbc.ca/news/gopubli...

hilltimes.comOttawa says private contractor can clear 97,000 air-passenger complaint backlog faster, but won’t say how long it would take - The Hill TimesThe Senate Transport and Communications Committee has raised concerns that choosing a private firm could create further delays, while Transport Canada has not provided a contract cost or released the ...

Ottawa says private contractor can clear 97,000 air-passenger complaint backlog faster, but won’t say how long it would take www.hilltimes.com/2026/10/24/o...

thestar.comAir Canada blamed 'dynamic pricing' for their $274 overcharge. Now, the airline says it was a 'technical glitch’Retired teacher Michael Pogor is glad he kept meticulous records of his Air Canada ticket odyssey. The airline told the Advocate he will be getting a refund.

Air Canada blamed ‘dynamic pricing’ for a $274 overcharge. Now, the airline says it was a ‘technical glitch’ www.thestar.com/business/the...

airpassengerrights.caPrivatized Complaint Adjudication: Address to the Standing Senate Committee on TransportGovernment proposal is illusory, ineffective, unprecedented in the Western world, and unfair to passengers.

Privatized Complaint Adjudication: Address to the Standing Senate Committee on Transport airpassengerrights.ca/en/advocacy/...

26 Aug

BC Court of Appeal restores BC Civil Resolution Tribunal's jurisdiction over APPR claims www.bccourts.ca/jdb-txt/ca/2...

ctvnews.caSomeone took his carry-on bag off a plane at the Vancouver airport. Here’s what it took to get it back.When another passenger took his carry-on bag off a plane, Royce Reece was frustrated. When he was quoted $567 to have it returned to him from the Vancouver airport’s lost and found, he was outraged.

24 Aug

Someone took his carry-on bag off a plane at the Vancouver airport. Here’s what it took to get it back. www.ctvnews.ca/vancouver/ar...

nationalpost.comChris Selley: Yes, it matters where and how the prime minister vacationsCarney hasn’t spent all that much time here lately. Maybe he should use his private-jet privileges to refamiliarize himself.

12 Aug

As long as ministers are in office they’ll never have to worry about “air-passenger rights,” which no doubt partly explains why Canadian air passengers enjoy far fewer rights [...] than Americans, Europeans or Brits, Chris Selley points out. nationalpost.com/opinion/chri...

thestar.comAnswering your questions about the Porter flight cancelled over a child’s tantrum, from compensation to in-flight parenting tricksCanadian public is now abuzz about Porter Airlines flight PD444 after it was cancelled because a child refused to buckle up for take off.

11 Aug

Porter flight cancelled over a child’s tantrum: What rights do passengers have? www.thestar.com/news/canada/...

youtube.comPassengers scramble amid flight disruptions after WestJet and CUPE reach tentative deal (CityNews)YouTube video by Air Passenger Rights

6 Aug

Passengers scramble amid flight disruptions after WestJet and CUPE reach tentative deal www.youtube.com/watch?v=Ctbz...

globalnews.caEdmonton couple stuck in Caribbean amid WestJet strike aftermath | Globalnews.caAn Edmonton couple is stuck in St. Lucia as citizenship status has prevented one of them from taking the flight WestJet wanted to rebook them on, which would go through the U.S.

5 Aug

Edmonton couple stuck in Caribbean amid WestJet strike aftermath globalnews.ca/news/1200907...

thestar.comWestJet resumes flights from Toronto after reaching tentative deal with flight attendants’ unionThe two sides agreed to a tentative deal early Monday morning that the union said addresses the “wage gap” between flight attendants at WestJet and other Canadian carriers.

4 Aug

WestJet resumes flights from Toronto after reaching tentative deal with flight attendants’ union www.thestar.com/business/wes...

youtube.comWestJet strike is over but passengers are still stranded: what are your rights? (CTV)YouTube video by Air Passenger Rights

4 Aug

WestJet strike is over but passengers are still stranded: what are your rights? www.youtube.com/watch?v=n_T4...

youtube.comTravellers stranded in Montreal despite end to brief WestJet strike (CityNews)YouTube video by Air Passenger Rights

4 Aug

Travellers stranded in Montreal despite end to brief WestJet strike www.youtube.com/watch?v=gm1v...

MISINFORMATION ALERT The Canadian Press has published a misinformation piece entitled "What travellers should know about navigating WestJet strike disruptions" that repeat WestJet's message instead of legitimate information about your rights under the law.

airpassengerrights.caWestJet Strike 2026: What Are My Rights?Canada's APPR stand in stark contrast to the European Union's gold-standard passenger-protection regime.

For reliable information, supported by links to legislation and case law, visit our website: airpassengerrights.ca/en/blog/west...

youtube.comWestJet strike: What passengers need to know? (CP24)YouTube video by Air Passenger Rights

WestJet strike: What passengers need to know? www.youtube.com/watch?v=ZR_S...

youtube.comWestJet strike: What passengers should know? (CP24)YouTube video by Air Passenger Rights

WestJet strike: What passengers need to know? (CP24) www.youtube.com/watch?v=ZR_S...

1 Aug

MISINFORMATION ALERT The Canadian Press and CBC News have been publishing misinformation about what happens when WestJet cancels your flight. Affected passengers have substantial rights under the Air Passenger Protection Regulations and other federal legislation.

ctvnews.ca‘You’re essentially screwed:’ Why cancelling your own flight during a strike could cost youA couple who was forced to play planes, trains, and automobiles with their travel plans ahead of a strike by Air Canada flight attendants last summer say they’re still out $1,500, in a situation an ai...

1 Aug

Passengers acting on such and similar erroneous information may incur significant financial losses, as CTV News correctly reported: www.ctvnews.ca/canada/artic...

thestar.comWestJet could begin cancelling flights ahead of a possible strike. Here’s what passengers need to knowEven if a strike doesn’t end up happening, the 72-hour strike notice means WestJet could start cancelling flights pre-emptively, according to one expert.

1 Aug

For accurate information about your rights, visit our website, or check out the recent report by Manuela Vega in the Toronto Star: www.thestar.com/business/wes...

31 July

‘You’re essentially screwed:’ Why cancelling your own flight during a strike could cost you www.ctvnews.ca/canada/artic...

youtu.beWestJet Disruption Threat: What Canadian Travelers Need to Know About Their RightsYouTube video by Rob Breakenridge Show

31 July

With a potential strike by WestJet flight attendants, and the subsequent flight disruptions, APR founder Gabor Lukacs says air travelers are in a better position if they sit tight for now FULL INTERVIEW: youtu.be/uQ5GaOU5g4o

cp24.comWhat to do if you’re travelling with WestJet in the coming daysThe looming disruption of a possible WestJet strike is weighing on air travellers with plans to take off over the long weekend.

31 July

What to do if you’re travelling with WestJet in the coming days www.cp24.com/news/canada/...

30 July

WestJet could begin cancelling flights ahead of a possible strike. Here’s what passengers need to know www.thestar.com/business/wes...

airpassengerrights.caWestJet Preemptive Flight Cancellations 2026: What Are My Rights?You are owed cash compensation, rebooking on competitors, meals, and accommodation. These cancellations are within the carrier's control and not...

26 July

WestJet Preemptive Flight Cancellations 2026: What Are My Rights? airpassengerrights.ca/en/blog/west...

youtube.comAirline-picked judges deciding your complaints: Ottawa built the henhouse, now it's hiring the fox.YouTube video by Air Passenger Rights

20 July

Ottawa built the henhouse. Now it's hiring the fox. Airline-picked judges to decide your complaints. www.youtube.com/watch?v=B5zr...

thestar.comCourt rules confidentiality clause for air travel complaints violates CharterAn Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.

10 July

Court rules confidentiality clause for air travel complaints violates Charter www.thestar.com/business/cou...

ctvnews.caToronto chef waits 2.5 months to get compensated from Air Canada for ‘torn up’ bagIt took two-and-a-half months for Michael Hunter to get reimbursed by Air Canada for his damaged luggage.

3 July

Toronto chef waits 2.5 months to get compensated from Air Canada for ‘torn up’ bag www.ctvnews.ca/toronto/arti...

thestar.comMP says Liberal plan to outsource air passenger complaints to third party will favour airlinesTransport Canada says the new dispute resolution system will deliver “faster and fairer outcomes for travellers.”

26 May

Critics blast proposal to outsource air passenger complaints, say system favours airlines Critics blast proposal to outsource air passenger complaints, say system favours airlines www.thestar.com/business/mp-...

theguardian.comAirlines still have to pay compensation if flights cancelled due to fuel crisis, EU saysRyanair says that unlike others it will not be cancelling summer flights as it hedged fuel contracts before Iran war

7 May

"Jet fuel prices are not extraordinary circumstances", EU transport commissioner says. www.theguardian.com/business/202...

cbc.caThis mother says Air Canada ignored refund plea for months after her child's death | CBC NewsA Nova Scotia mother says following her 10-year-old daughter’s death, Air Canada failed to refund one of the flights for a trip she'd planned for them, leaving her to chase down answers for months dur...

4 May

This mother says Air Canada ignored refund plea for months after her child's death www.cbc.ca/news/gopubli...

youtube.comWill new measures to clear backlog of air travel complaints work? (CTV)YouTube video by Air Passenger Rights

3 May

VIDEO: Will new measures to clear backlog of air travel complaints work? www.youtube.com/watch?v=Wdi9...

youtube.comCanada’s plan to privatize airports a ‘head scratching’ proposal: Air Passenger Rights founder (CTV)YouTube video by Air Passenger Rights

3 May

VIDEO: Canada’s plan to privatize airports a ‘head scratching’ proposal: Air Passenger Rights founder www.youtube.com/watch?v=7oCk...

youtube.comDo air passenger rights measures go far enough? (Global News)YouTube video by Air Passenger Rights

1 May

VIDEO: Do air passenger rights measures go far enough? Air Passenger Rights founder Dr. Gábor Lukács joins Global's Antony Robart to discuss new federal measures to protect air travelers, and whether they go far enough. www.youtube.com/watch?v=GMwp...

bbc.comPavel Talankin's Oscar for Mr Nobody Against Putin goes missing on NY flightThe airline said it regrets the situation and was doing an urgent "comprehensive internal search" for the award.

1 May

Oscar goes missing after Academy Award winner is blocked from taking it on flight www.bbc.com/news/article...

ctvnews.caConcerns grow over ‘algorithmic pricing’ as federal motion fails, Alberta consumers weigh inGrowing concern over how companies use personal data to set prices is sparking debate across Canada, including among Alberta consumers, after a federal push to ban the practice failed in Parliament.

17 Apr

Algorithmic pricing: Real problem or urban legend? www.ctvnews.ca/calgary/arti...

16 Apr

MISINFORMATION ALERT The article entitled "Air travel faces 'unprecedented' fuel crisis as war squeezes supply, experts warn" by Verity Stevenson contains material errors in the following section:

16 Apr

Contrary what is stated in the article, Article 8(1) of the EU's Regulation 261/2004 require airlines to rebook passengers ***free of charge*** if they cancel flights. The APPR also contain such obligations: ss. 17(1), 18(1), and 18(1.1)(a). eur-lex.europa.eu/legal-conten...

16 Apr

Regrettably, the report's author declined to correct the error in her story, and suggested that we contact the CBC ombudsman instead.

theglobeandmail.comOttawa pressed regulator to give airlines a break on passenger compensation, records showRegulator agreed to exempt carriers from cash penalties if flight disruptions arose from mechanical issues or labour strikes

1 Apr

Ottawa pressed regulator to give airlines a break on passenger compensation, records show www.theglobeandmail.com/business/art...

cbc.caInternal files show CTA to reduce $790 fee for passenger complaints after pressure from airlines, minister | CBC NewsInternal documents show airlines and then Transport Minister Anita Anand pressed the Canadian Transportation Agency to scale back a proposed complaints fee — raising concerns about political interfere...

31 Mar

Minister Anita Anand and Transport Canada officials have been acting as the mouthpiece for the airlines, CBC investigation finds www.cbc.ca/news/gopubli...