Eric McConnell

Eric McConnell

@spacechimpx.bsky.social

CX & data geek by day, storyteller by night. Sharing insights, creating worlds, and finding meaning in the data. Here for growth, curiosity, and a little fun!

31 followers28 following18 posts

Eric McConnell
@spacechimpx.bsky.social

Source: Gadget Review share.google/h8XptKbJ4EYa... The sheriff knew there would be resistance to their effort to create a surveillance state, and used a technicality to implement it anyway. #deflock

share.googleAnoka County's Sheriff Signed a $174,999 Flock Safety Contract – Exactly $1 Under the Threshold Requiring Public Board ApprovalAnoka County Sheriff signed a $174,999 Flock Safety surveillance contract — $1 under the threshold requiring County Board approval.
Eric McConnell
@spacechimpx.bsky.social

A clear view of your customer experience is the first step toward making impactful changes. Here are techniques to help assess your CX's current performance, from KPIs like NPS to mapping the customer journey. Read more: medium.com/@ericjohnson... #CX #CustomerJourney #DataDrivenInsights

medium.comCustomer Experience (CX) Data Analytics Projects, Part 3: Assess the Current StateUnderstanding the current state of CX can provide context for your project. Learn to assess key metrics and create a customer journey map.
Eric McConnell
@spacechimpx.bsky.social

Who are the key players behind a successful CX project? In Part 2 of my series, I discuss how identifying and understanding stakeholders enhances collaboration and project outcomes. Curious to see how it all comes together? 🔗 medium.com/@ericjohnson... #CX #DataAnalytics #Stakeholders

medium.comCustomer Experience (CX) Data Analytics Projects, Part 2: A Guide to Discovering and Understanding…Learn practical techniques for identifying and managing stakeholders in customer experience data analytics projects.
Eric McConnell
@spacechimpx.bsky.social

I published an article on defining business problems in Customer Experience Analytics! 💡 Learn how identifying key challenges leads to better data-driven decisions that enhance customer loyalty and satisfaction. 📊 Check it out: medium.com/@ericjohnson... #CX #DataAnalytics #CustomerExperience

medium.comCustomer Experience (CX) Data Analytics Projects, Part 1: Defining Business ProblemsLearn how to define business problems in customer experience analytics and guide data-driven solutions that enhance CX metrics.
Eric McConnell
@spacechimpx.bsky.social

Check out this article on key Customer Experience (CX) Analytics terms! If you're new to CX or data analytics, this guide breaks down important terms to help understand how companies use data to improve customer satisfaction. medium.com/@ericjohnson... #CX #DataAnalytics #CustomerExperience

medium.comKey Terms Every Customer Experience Data Analyst Should KnowEffective communication is vital in customer experience analytics, especially when collaborating with data scientists, other analysts, and…

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