Teni Hallums

Teni Hallums

@tenihallums.com

Welcome to my lil' corner of the web. Here, you'll get a peek into the wild world of messaging strategy, customer research, and random musings.

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This especially applies to creatives who have lost/are losing business because of AI. Remember that there are clients out there who still value (and will pay for!) authenticity and critical thinking in the work that we do.

Onur Ozer@onurozer.me

As AI gets better, it will be increasingly difficult to differentiate "real" from "generated". This will put a premium on authenticity, the same way you can get a $25 chef knife from Ikea, but people (me) still spend $250 for a hand-forged Japanese knife.

Why do your customers do what they do? Well, you can guess. Or you can talk to them and do the research to understand their thinking and see all of those moments, big and small, that led them to you.

Just in case anyone needs to hear this today. When you face a fear once, you can face it again and again. Don't wait for the perfect time, place, or situation to do the thing.

Everyone needs a good venting session every once in a while, even during a customer or client interview. Most of the time, it leads to nuggets I can use in the client's future messaging. So, no complaints here.

So, what are copy audits, and why do they matter in business? In a nutshell, audits evaluate existing text (e.g., headlines, body copy, CTAs, etc.) in a marketing piece (e.g., websites, landing pages, etc). It finds the holes stopping people from taking the next step and helps plug them up.

When I do copy audits, I provide written and video suggestions so clients understand the rationale behind the recommendations. Then, we have a live debrief so they can ask questions. A lot of times, this leads to "aha" moments happen because we're working through their thoughts in real-time.

It's normal to want to put a positive spin on how you talk about your products and avoid highlighting any negatives. But this can lead to messaging that doesn't feel authentic, and too safe. Remember, it's okay to repel the wrong buyers to attract the right ones.

It's also fine to talk about who you serve and who you don't. What your product does and what it doesn't do. You can do it without tearing down or taking away from your brand. And you can also do it without alienating the people you're trying to reach.

Periodically auditing your sales and marketing copy is going to help you do two things: 1) Catch any brand inconsistencies. (You'd be surprised at how easily it can happen!) 2) Highlight issues with your messaging. (e.g., Does it encourage an ongoing conversation/relationship? If not, why?)

Much like a romantic relationship, the more you take customers for granted, the more likely they are to end up resenting you. And once resentment sets in, the relationship is kaput. So, how do you prevent this from happening? Talking to them and listening to what they say without judgment.

So, we've decided to watch all of the Friday the 13th films again, because why not? We're 3 movies in, and I forgot that the 2nd and 3rd films use recaps as fillers to explain the complex story of a death elemental with a bloodlust for (mostly) horny teens.

Silence makes some people feel uncomfortable. But I use it when interviewing clients and their customers to help them work through the questions I ask. It's wild (in a good way) the information you can get about people's experiences when you just let the silence hang there.

Obligatory intro post. :) - I'm Teni, and I live in Hamburg, DE 🇩🇪🇺🇸 - I work as a messaging strategist and copywriter - I created a quiz for biz owners to see what their messaging foundation is (ivlv.me/W4hi8) - Oh, and I love good/bad movies, autobiographies, and quality spices 🥣

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