VOLOitsm

VOLOitsm

@voloitsm.com

VOLO in its original form is latin for “I choose/I will“ Intentional ITSM. Fractional Leadership. Offering guidance on IT Service Management, ServiceNow, and tech leadership, delivering valuable resources that empower professionals to excel and innovate.

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People will ALWAYS matter! #itsm #userexperience

voloitsm.comI’ve worked in ITSM for 28 Years. Here’s What Actually Matters – VOLO IT Service Management

me: *creates incident workflow* stakeholder on day 47: "wait, we also need to consider the alternate universe version?" me: *stares into void*

Measure twice... cut ONCE! #servicenow #processdesign

voloitsm.comYour ServiceNow Instance Isn’t Slow—Your Process Is – VOLO IT Service Management

ITSM job posting: "We need an experienced ServiceNow admin." ITSM budget: "Here is one free coupon for LinkedIn Learning." ITSM reality: *chef's kiss* #itsm #servicenow

Being a mentor or leveraging true experience is something that should not be overlooked. #mentorship

voloitsm.comSharing 40 Years of Career Wisdom to Help the Next GenerationThe rise of Gen-X creators on social media is inspiring professionals to share their extensive workforce experiences. These individuals offer insights...

RCA meeting be like: "Root cause: user didn't follow procedure." Real root cause: procedure was written by someone who hasn't touched a keyboard since 2003.

Leadership Matters... #itsm #itam

voloitsm.comHands-On Leadership: Building Mature ITSM and ITAM FunctionsIT Service Management coordinates technical processes like incident handling and configuration to maintain operational stability. Within this framework, IT...

RCA meeting be like: Root cause: "user didn't follow procedure." REAL root cause: "procedure was written by someone who hasn't touched a keyboard since 2003.

I realized today that I might have a problem... I actually enjoy defining Services & Offerings and meeting with Directors to review & adjust. I think it is one of those "life-long-learning" about ITSM & Technology that keeps drawing me in. #dpm #itsm #spm #ITservices

The Annual IT Groundhog day...

voloitsm.comWhy IT Strategies Fail: Aligning Strategic Goals with Operational Reality – VOLO IT Service Management

ServiceNow thought leader: "You just need to align your processes with ITIL 4." Me, staring at 47 open change requests: "Sure, Jan." #itsm #servicenow

Services are all around us. Understanding them is the role of Service Portfolio Management and effectively Designing them. #itsm #servicedesign

voloitsm.comThe Anatomy of a Service: Why IT Should Be Like a Sandwich Shop – VOLO IT Service Management

The CMDB is like my therapist. I tell it everything. Nothing I say makes it happy. It holds grudges. It's probably right, but aggressively so. #itsm

POI alert: if your change advisory board meeting takes longer than the actual implementation, you're doing governance right. Or very, very wrong. I forget which. #changemanagement

Frameworks make the brain work. 😂

voloitsm.comWhy ITSM Frameworks Are Essential for Modern Business Success – VOLO IT Service Management

"We may be brothers, but we ARE NOT the same!" #itam #cmdb #itsm

voloitsm.comITSM’s Twin SunsIT Asset Management and Configuration Management are distinct but parallel disciplines essential for organizational IT operations. Learn how they are two distinct practices that happen to have a stron...

Sometimes I do miss the "good ole days" when ITILv2 only had 2 books! LOL. #itil

There is definitely a difference to those who do both.

voloitsm.comAMDB v CMDB What's the DifferenceIT Asset Management (ITAM) and Configuration Management (CM) are like two best friends that work together to keep an organization’s IT running smoothly....

Website is up. Articles posting.

voloitsm.comITSM Strategies for SuccessInformation Technology Service Management (ITSM) is a professional discipline responsible for overseeing the design, delivery, management, and enhancement...

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