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I don't have to, because 100% of our target market already knows our brand. (And we have 200,000 paying customers.) But if you really want that, AI can easily do that without even searching the web. 😄

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And how do you know that? We have done extensive brand studies, with aided and unaided awareness, through a 3rd party so we're not biased. Internally we have reams of brand docs from high level descriptions to details on voice and design. "I won't define it" is a funny way to summarize that. 😄

The brand needs a refresh--it's dated and assumptive and dull. Anyone who wants it to grow at the bottom line (not the customer headcount which is relatively meaningless) would be undertaking a brand review and rethink and relaunch. Take some of that revenue and get it done.