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If you do not get a satisfactory resolution from them, please forward your correspondence to us at help@goodboygalaxy.com - in this event, if you choose, you can also file a complaint with the Verbraucherzentrale verbraucherzentrale.de/beschwerde who fight for consumer rights in Germany.

verbraucherzentrale.deIhre Beschwerde über Unternehmen, Produkte oder Anbieter | Verbraucherzentrale.deSie haben eine Beschwerde oder einen Hinweis zu einem Unternehmen oder einem Produkt? Nutzen Sie unser kostenloses Kontaktformular.

If you backed via Kickstarter, First Press Games have also been instructed to refund any shipping fees or pledge upgrades paid directly to them. We intend to fulfil all of the Kickstarter pledges without FPG’s involvement, and will have news regarding that as soon as we can.

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This sucks and I’m sorry y’all are having to deal with it. I recently played the demo for Goodboy Galaxy and found it super fun and well made. I’ll definitely be buying the full version soon!!

Ah thank you! I also just discovered it this week that the contract was terminated in November and mailed you at hello@goodboygalaxy.com . I pre ordered the EU collectors. FPG is giving me the run around of "please look at our blog, december was the latest information."

I'm gutted for you, I've been so excited about this preorder since Sept 2023, can't imagine how you and all the Kickstarter backers must feel. I've been trying to speak to a human being at FPG for weeks now about changing my address and getting nowhere, not at all confident about a refund sadly.