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Been using Paddle for 3 years. Very happy with them! But I'm also German, I need the compliance.

The "mature SaaS" effect is when you increase pricing and all metrics just keep looking better with every increase.

makes total sense. Businesses putting the money where their need is and therefore use the product more. It's not good if you have a high paying customer with low activity.

How is it calculated? Via events in the app? Thinking if customers who pay more have more users using it, increasing that metric?

You pay more when you need it more 😄 Not surprising, but good to see data to validate the assumption.

Good point, I have the causation the wrong way around.

this makes sense. They are your powerusers. I like to create a cohort of them and watch them very closely. Typically 90% of a SaaS revenue comes from them, not sure how is it in your case :)

It's flat pricing. I think they just log page load events.

Same in my dashboard. Makes sense - people who buy cheapest plan typically do it to try just the product with lowest commitment and often forget about it later