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Daniel J. Menezes
@danjohnston.uk

The Steam review system has become entirely destructive and counter-productive for indie devs. I've seen so many great games lately tanked by one bad review from someone who just didn't "vibe" with the game and couldn't keep quiet. Only takes 1 bad one on launch day to ruin years of work!

Daniel J. Menezes
@danjohnston.uk

And this seems to be true even of studios with previous popular titles, or back by publishers. If you got 10 reviews in the first hour and 1 was bad, goodbye release 👋 I think Steam need to change the system around this tbh, you can't change the reviewers - but you can change the impact they have.

Daniel J. Menezes
@danjohnston.uk

My advice to reviewers who disagrees with me & think they're doing the world a service would be this: Could your review have been an email or DM to the developer instead? Would the game improve more for other players if you sent this feedback in private rather than tank the release?

Tess Snider
@malkyne.com

I wish all the stores (Steam and mobile) provided a way for devs to provide a bug reporting and feedback link that can be shown to people about to write a review. We see and address bugs a lot faster when they’re actually reported through the proper channels.

1 repost27 likes

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@noavatarfound.bsky.social

Are we really needing tool federated Problem Management for the gaming space!? My ITSM ears are piquing!! Back end categorization on feedback. One designation is bug fix/tech debt clear up. You attach some sort of validated test set or proof and the review stays but the impact on scoring clears?

Daniel J. Menezes
@danjohnston.uk

Yes absolutely! Platforms might not want to direct people away from their own tools like that, but some kind of prompt to send a support message instead of leaving a negative review would definitely improve things