Post

We got the call saying my hubs cancer surgery would be 83K dollars and what kind of payment plan would we like? There is ONE hospital within 150 miles that does the surgery, "out of network". As if we WANT to travel out of state, pay for hotels, food, we're broke and broken old people. Waiver needed

UHC dental approved a core build up and crown. After the work was done they denied my claim because I didn’t have documentation that there was a cavity or flaw in the existing crown that would necessitate a new crown. They say I own them $1,900. I had never had a crown on that tooth.

Just so you understand the deliberateness of the con men known as health insurance companies, I once had a claim denied because they claimed that they didn't have my office address. Not only was the office address clearly printed on the claim, they sent the denial to that address! You want names?

That was Anthem Blue Cross. This is the same company that "lost" years of claims on a patient twice, even after confirming fax reception over the phone after it was re-sent. But don't neglect AETNA, UnitedHealthcare, and all the other scum. Also:

Pre-authorizations are cruel, dangerous, unethical, and sometimes murderous. Practicing medicine without a license is illegal in every state and paying shill doctors to do the immoral bidding of their MBAs does not qualify. Don't get me started. Oops. Too late.

I am a dentist. This happens with all dental insurance. We wait to do the treatment until after the authorization is received. We do the procedure as written/approved then it is denied. Extremely frustrating.

That is good news. They may have to argue back and forth. It seems the insurance companies hope that the provider and the patient will eventually give up and the cost is left to the patient. Be persistent. You or your HR may have to intervene to get some reimbursement.

Umm, people with private health insurance do not get the same access to mental health care as this who is on state medical insurance. The claims are less likely to be approved over 72 hours, which is no time to help someone in a mental health crisis or just to help someone in general find care.

Are you interested in insurance denials were eventually approved? I had brain surgery 2.5 yrs ago (just realized almost to the day). All in thanks to my amazing surgeon fighting for approval. Reading all the insurance denial stories is heart breaking and I feel guilty. I want ppl to have hope.

I want someone to explain to me like in 5 how an insurance company can deny claims for people who pay their premiums every month and it not be fraud. People are paying for a service they're not getting.

No, not all insurance IS like that. Claim refusal is actually pretty rare in property issues. You make a really good point in reverse - why is the human component more likely to be refused than a car accident?

Plans often require that the PCP refer the patient to the specialist or for a procedure and a claim can be denied simply because the patient skips this step. Some forms of treatment get denied simply because there is a less expensive option the insurance company prefers.

Every form of insurance destroys. I once had to explain to a customer why his beautiful one owner car that he had lovingly maintained for 30 years was being taken by the company for a fender bender. Seems the cost of repair (like $75 in 1979) was higher than blue book on that car.

I had a Dr who wasn’t covered and a surgery center that was covered and labs for preventative that were covered but biopsy shows an “issue” so that isn’t covered. Throw in an anesthesiologist who may or may not be covered or they’ll just come back at you & say anesthesia wasn’t medically necessary.

I have regular Medicare with a supplemental plan. I have never been denied treatment. I know neighbors that have Medicare Advantage and have been denied. Look how much the Advantage plan is advertised during enrollment time. Regular Medicare is not able to advertise so people cannot compare.

I tried to get an advantage plan that would cover monthly infusions of my rheumatoid medication & none of them would cover it. I currently inject it myself but after so many yrs, the meds start to fail & infusions are the last resort.

Not exactly. I am 69. I buy my insurance through a licensed, local insurance agent who makes recommendations based on my medical records. I recommend everyone do this. It costs nothing but time and the agent is incentivized to satisfy you, the customer.

I did the same and went thru my agent. Not everyone knows it's free to talk to a Medicare Advisor to determine what is best for them. My concern is all the TV commercials that are on during enrollment time for Medicare Advantage. If they don't do their homework, will think it's the best option.

It’s not just insurance companies, but medical equipment companies take advantage of the elderly. I know this because I sit with my elderly mother while she talks to them about her prescription socks that prevent blood clots.

I have denied the private insurance companies monthly pay. Instead, i put money into a high yield investment every month. This money is to be used for medical bills only. It takes self-discipline, but it is doable.

I have to take a prescription medication, per my doctor. For the rest of my life. If insurance would pay for it, it would be $11/month, with a manufacturer’s coupon. Without insurance, it is $1200/month!! Insurance refuses to pay for it. From Canada, it is $396/month.

I wrestled hard with getting my dad's 44 treatments paid. Took over 9 months of back n forth between svc provider and ins. co. I kept records with names and dates. It was extremely challenging effort. If I hadn't been involved my 82 yo parents would have faced $$$k in debt.

When I worked for a big CGM company for diabetes, I will never forget how many people begged us for supplies so that they would have to fear that they would die of hypoglycemia in their sleep while waiting for authorization. Some of them did die while waiting for auth. That shit stays with you.

I remember having to tell people who had been on CGM for years that Medicare wasn’t going to cover it and their secondary was going to follow Medicare guidelines. It was awful. They broke down in tears a lot.

When are you Americans going to embrace universal health care like other advanced countries? You are a weird mob. You allow any idiot to own a gun but you won't allow people to be looked after.

We’re not all agreeing with our system. But the 50% that do are either not well informed, or they’re just too stupid to look out for their own best interests. It’s quite disturbing.

The average American is not intelligent enough to know that health care SHOULD BE provided through our taxes. It's easy to take advantage of the Stupid. Signed, An Above-Average American

It’s not just the politicians. A lot of dumb people bought into the death panels and “you’re gonna have to change your Drs” bs when the ACA was passed. And there are people who don’t want “their tax $$” paying for other people ie minorities. America is a truly selfish country.

Because they got brainwashed for decades. They call it „socialized medicine“ and everything with „social“ in it freaks them out. They were told it would take them month and years to get appointments and procedures. I’m a nurse and have a bunch of coworkers who believe that.

When approximately 36% of the country turn off right wing propaganda and stop voting for Republicans and licking the boots of the wealthy. So probably never.

The average American is lied to and told that the quality of care under universal health care would be terrible. They would have long waits and poor outcomes. It scares them so they vote against it.

But all they have 2 do is see what other countries have and do. Lots of people on Social Media talk about the virtues of their countries' Universal Health Care. I have about Australia's system. I think average American isn't interested in any other country, especially if people point out it's better

Like a favorite pair of jeans that suddenly don't fit, health insurance often seems perfect - until you actually need it. Let's unravel this mystery together, one denial at a time.

I have to say that I admire all your investigative reports. You are an example of honest and professional journalism which unfortunately, it’s hard to find now days.

My insight is that health is too important to this country to be left in the hands of capitalists. Billions in corporate profits mean billions paid by people not getting that worth in coverage. Those are dollars not spent in the economy. The sick and bankrupt cost, they don't contribute.

I’m just shocked a large law firm hasn’t filed class action lawsuits on the big insurance companies for breach of contract when denying therapy/surgery/medications.

From what ive been told, its because they aren't saying you can't get said treatment or medication, they just wont pay,knowing people cant afford it. They can make requirements, but dont need to tell us the requirements beforehand 😑 its so stupid

It's almost comical that not two days after this CEO incident the cardiologist office called me saying my insurance denied my PET Scan/Chemical Stress Test that was in two days and appointment was made 3 months prior. My Heart isn't something to worry about I suppose.

Pharm Tech here. The simplest way it was explained to me, was that it's used as an alternative to insurance companies. Retailers have contracts with GoodRx and are able to split the profits and cut out insurers by offering lower co-pays. Only, if you hit your deductible then insurance will be better

My guess would be that GoodRX has a contract with pharma companies to partially cover the cost of meds, or they’re running a program where your first few coupons are free to access but then a membership fee is required Plus all of the website ads and client clicks drive revenue

So, paying $13.95 from a $400 medication is a little bit of an exaggeration, but GoodRx does take the cost down to a "manageable" copay. That cost is still well above the acquisition cost of the medication. So a profit is still made. GoodRx gets a share, and a fraction of that goes to the retailer.

My daughter was viciously attacked by her dog, she had to be rushed to the hospital and given blood in the ambulance or she would have died. She underwent almost 14 hours of surgery and a 2 week stay in the hospital. United healthcare actually denied her claim. physical therapy was denied too🤬

Please ProPublica, NEVER let up on this investigation! You are revealing the literal hell that so many Americans have and are going through. YOU ARE OUR ONLY VOICE that hasn’t been bought off by big insurance and big pharma. We, THE AMERICAN PEOPLE, are behind you 100% Thank You

Health care for all and all for one would someone please help me see why it works all around the world but won’t work for you and me? I know healthcare is big business; A big business that’s quite healthy but does it care about your health or MAKING ITS INVESTORS WEALTHY?

My primary care doctor requested an MRI for me. Insurance denied it. My primary care doctor gave me a referral to an orthopedic surgeon. The surgeon requested an MRI for me. Insurance accepted it. Wasted time, wasted a visit, cost more money.

Exactly! Happened to a loved one. They said minimum 6 PT sessions before they approve MRI. PT made it worse. Could barely walk. After MRI was finally approved after a lot of pain and suffering, he got back surgery.

Research public records of all bad faith claims against health insurers for denial of coverage. The allegations in many cases are egregious. There are significant jury verdicts in almost every state. In addition, the public record, and the appellate records, will lead you to company manuals which

instruct adjusters to deny initial claims. They know that many people will not contest the denial. When the Insurance company is caught red-handed, they settle, and force their insureds to sign confidentiality agreements as part of the Release. So, nothing changes.

Denied my migraines injections. Neurologist has to give me samples. Labs, x-rays, MRIs, CTs 30% coinsurance after deductible met. I’m a stroke and endometrial cancer survivor, and recently diagnosed with early stage Parkinson’s disease. I will die with being in medical debt. 😞

The employer is vicariously liable for its employees action, so if it's employee denied a procedure and resulted in health damages or death, patients should be able to sue the insurance company for compensatory damages and emotional distress.

Everyone talks suing. Are you willing to mortgage your entire life’s earnings? Because when dealing with a company that has billions $ they can tie you up in court for eternity without resolution. It’s a mafia. ~$250-$400 per hour for a lawyer.

My SiL had two insurance companies & needed back surgery. It took months to schedule (she couldn’t get out of bed) & there were issues up till the time of procedure. The companies are fighting over who pays for what. I’m unsure what she’s been billed.

Insights? No it’s pretty clear it’s for profit. They’ve created an atmosphere where people expect to be denied and so they don’t fight. Our insurance company denied my husband hernia surgery. It took a letter from me describing the outcome of no surgery. We were approved by Friday.

Been dealing with damaged/weak front teeth since childhood, as a result of taking Tetracycline while they were coming in. Dentist said I needed crowns, United Concordia denied it as "Cosmetic". So he jury-rigged fillings that need to be repaired every year.

Common argument healthcare companies make is w/out them costs will skyrocket b/c doctors will overcharge, order unnecessary procedures. True which is why there has 2B rules/annual published pricing, etc. Then insurance co are not needed and healthcare outcomes will b like rest of the civilized world

It’s also important to know many preventative measures are free (thanks to the ACA) but the GOP made sure to make it difficult- like if you need a mammogram because you or your Dr actually found a lump, it won’t be free anymore. It will be a “ diagnosis” rather than “preventative” mammogram. Insane.

Even though they paid for the care, I couldn't help but wonder how cartilage. ligament and torn rotator cuff surgeries are considered elective - inferring it's not needed. I remember seeing that term on the insurance documentation.

Many people don't know what's in their policies and assume the insurance will pay. I've never been denied. I am speaking for myself only. And my husband. He's not had any problems either. We pay a chunk each month but we're seniors and we knew we'd probably need it. And we have.

Does it count if you go for your annual wellness, and you're asked if anything is bothering you and you answer.... congrats you're now paying for the visit. Because actually discussing anything nulls the wellness check code. 🙄

Discussing conditions, chronic or otherwise, at an annual visit has no impact on the billing of that visit. It's when your provider takes action to address something ie: an Rx, test, referral, etc., that it crosses over to an office visit.

I had a procedure pre-approved only to be then billed $20,000. Per insurance the procedure was approved but not the hospital: the only hospital in the state with the equipment. Even the rep laughed at it the denial. He walked me through an appeal and it was eventually paid.💙

My eye prescription for complications from cataract surgery. I had to sign on to a more expensive monthly RX or pay $371.00 I still will have to suffer until Jan and then it will be 47.00 copay Thanks UnitedHealthcare non-care. I am retired on a fixed income. we are furious. Universal Health care!

My uncle was delayed to death. He found a lump on his chest and went to his doctor right away. Each appointment took longer and longer until the lump was the size of a grapefruit and metastasisized. Shortly after they cut it out and scraped muscle and bone it popped up everywhere and he just ran out

Our health should be decided by doctors and not employers or insurance companies who are trying to save money at our expense. This happens by allowing them to decide what is deemed medically necessary and letting them make policy exclusions .

CVS pharmacy ( yes, I said Pharmacy) denied an allergy prescription from my Allergist. Their reason was because they sell the same medicine, at a much smaller dosage, over the counter. My prescription would have been $5 with my insurance. The less effective OTC meds were almost 5 times as much.

Just shared mine about Anthem denying coverage of standard yearly physical bloodwork even though doc coded as preventative. Trying to get a detailed explanation from them has been absolutely futile.

My denial was a LONG time ago, but I was denied a CT scan to determine if my kidney cancer had returned. Reason for denial: there was no evidence my kidney cancer had returned 🙄 Good news is I’m 21 years cancer free!

You know who will never have an issue, politicians. They have he best healthcare and we pay for it. They give themselves pay raises, politicians mistresses can get abortions in a snap of finger, start careers making 175k or so, leave multi millionaire.

Denied paying for medication that works perfectly for my heart condition. Was told to go on a lower cost drug combo that did not work - they denied me coverage for 3 years while I continued to have heart symptoms on the lower cost combo. Now paying out of pocket for the right medication that works.

We’re Pro Publica could do massive service is in letting people know the massive drug cost savings that are derived by offering smaller pharmacies ‘cash’ prices for everyday drugs over using your insurance. The savings are off the charts. They have such a huge audience.

Please repost this valuable service by Pro publica. WE need an advocate org. investigating problems with health insurance industry. How can these companies demand such high premiums payments from you ( that go up higher yearly ) & yet have the nerve to deny services on their whim.

Thanks Pro Publica but we should realize that putting out a question like this could result in tens of thousands of thoughts an hour? I know no one who hasn’t been burned. The only question is by how much and by how far back do you want to go. If these were letters they’d be drowned in paper.

This entire exercise only works if you also talk about the exorbitant fees charged by hospitals and doctors. Part of the reason our insurance is so high is because medical costs are so high. You can’t fix one without the other. And personal injury fraud is yet another reason. It’s not one thing…

I work in law and see the abuses in the litigation world every day. But my larger point is that our system is made up of health providers, insurers, regulators, lawyers and patients all contributing to the current (messy) system. You can’t hope to fix the system without changing all of it.

The 2nd tip: keep going up the decision-making chain until someone really listens & uses sense. In 1985 I found one re: my daughter's mental health claim. In 24 hrs., it was resolved. I sent her a dozen roses!

You do know these denials have been going on for OVER 40 yrs? And it doesn’t matter whether you have an insurance through your job? It has nothing to do with Obamacare. It has everything to do with not wanting to disappoint the “shareholders”.

Like I said….OBAMA and the ACA (which drastically raised the cost of healthcare & reduced coverage as it increased deductibles) is responsible for a Great amount of this…… that’s what the “death panels” are for…..to ration & DENY care Facts are Facts regardless of the Facts hurt your feelings.