My September Monthnote has some personal news (I'm leaving the NHS App team and NHS England at the end of March) and some thoughts about how we bring together portfolio product prioritisation and delivery planning. medium.com/web-of-weekn...
James Higgott
James Higgott
@jiggott.bsky.social
Head of Product for NHS App at NHS England. Expect digital health + culture + cricket + games + low-res puns.
1K followers438 following574 posts
James Higgott reposted
Product for the People 10(!) is going to be in Leeds on the 19th November. luma.com/7s9dnegb @debblanch44.bsky.social has put together a brilliant line-up for this milestone meet-up!
James Higgott reposted
New job role at GDS: Deputy Director for Digital Standards and Inclusive Design. Deadline end of 8th October. Public sector only... Come be my boss! If you're nice, and good. www.civilservicejobs.service.gov.uk/csr/index.cg...
James Higgott reposted
James Higgott reposted
Here's the latest from the NHS Wales App team on exploring test result designs, and the things we learnt along the way. dhcw.nhs.wales/news/behind-...
I have a pallet of bricks arriving later today. Bricks! www.youtube.com/watch?v=LGVZ...
Reflections on August, a month where it's difficult to make progress at work. Main topics: app releases and hypercare in practice, and portfolio roadmaps medium.com/web-of-weekn...
James Higgott reposted
Did a five minute lightning talk at last week's Product for the People. Had an hour spare today to type it up. Could've said more, could've said different but time, eh. (I went over...) Let me know your favourite examples of reused or new infrastructure! www.officeofwilson.com/product-for-...
Here's my monthnote from July covering strategic planning, AI tools and a hackathon: medium.com/web-of-weekn...
James Higgott reposted
I have blogged! The State of the Present: Andy Burnham’s new government or - Why the abolition of DSIT is baffling and bad - Why I'm worried about what it means for civil service reform - Some opportunities for the new government around data, digital, open government medium.com/state-of-the...
Some thoughts on phrase "through the NHS App" and how we dealt with the heat for our quarterly planning event. medium.com/web-of-weekn...
The festival of contemporary comics in Peckham is a large amount of creativity under one roof. Drop in if you can tomorrow arc-london.uk
I was also at the Oval last night. It was a brilliant match and performance from the team. Bouncing back from that poor start showed real strength of character. And the fielding was the best I've seen from them.
So much to say about that semi-final. Mainly: What a performance. A team that has been brittle in the past showing such resilience and skill. It’s been a remarkable summer for England women. They’ve put the men to shame. 🏏🏴🇿🇦
James Higgott reposted
Soft launch when everyone is distracted recovering from the England game...Product for the People is back on the 3rd September in Bristol. Less unconference-y this time - more corridor conference-y with three brilliant speakers and some lightly facilitated conversations. luma.com/rjsq2i36
Slightly delayed by the pre-election period, here are my monthnotes from March and April. For information architecture and navigation changes, read the one from March: weeknot.es/monthnote-ma...
For incident management and app store reviews read the one from April: medium.com/web-of-weekn...
James Higgott reposted
Do you need a separate design system for your staff vs public facing services? It’s a common question, but at the NHS we think the answer is No. I’ve published a blog post to explain why: digital.nhs.uk/blog/design-...
James Higgott reposted
a weeknote on our planning cycle, how the ways we're changing our design approach is affecting that, and some questions about the future of prototyping here mikegallagher.org/posts/becomi...
This podcast interview with Bob Wachter on the use of AI in healthcare is great - covers scribing, health record summaries, diagnosis support, expert advice. www.hsj.co.uk/hsj-health-c...
Some thoughts about in-app prompts and decision-making escalation in my latest monthnote: weeknot.es/monthnote-fe...
James Higgott reposted
We're looking for speakers to join us at SDinGov 2026. If you have something you want to share with our community, this is your chance. If you'd like to speak at this year's event, submit your proposal before 17:00, Monday, 9 March 2026. sdingov.net/call-sessions
James Higgott reposted
Really enjoyed this piece, which sums up some of the issues I've been wrestling with, particularly the expectation of 'tech = savings!!!', and the spam-vs-anti-spam we're likely to see.
More pondering on AI as I wrangle with what it means for public servants... Here's where I've got to so far: There is a useful path to take between hype and doom. It's time to keep experimenting and learning as nobody knows what the future will bring. jasonkitcat.com/2026/03/02/s...
It's P-P-P-P-P-P-P-P-Pancake Day: www.youtube.com/watch?v=gj_a...
James Higgott reposted
This is the Gov looking for your input on the BBC. It takes a while to complete (15/20 mins) but it’s pretty comprehensive and covers most aspects. Please share. I’m surprised many people haven’t seen it yet. www.gov.uk/government/c...
James Higgott reposted
We're looking to fill a couple of Senior Content Designer roles across the OPG and Probation digital teams www.jobtrain.co.uk/justicedigit...
In January I went to UK GovCamp and the Japanese Embassy, and I thought about all of the big things that could go wrong in 2026. medium.com/web-of-weekn...
James Higgott reposted
If you’re travelling from london to GovCamp this seems like the best option. Marylebone route has rail replacement bus. #ukgc26 #ukgovcamp #govcamp Next departures: 08:35 – 10:38 09:02 – 11:15
PSA for those heading from London to Birmingham for @ukgovcamp.com - all trains from Euston currently cancelled, head to St Pancras and change at Leicester... #govcamp
James Higgott reposted
PSA for those heading from London to Birmingham for @ukgovcamp.com - all trains from Euston currently cancelled, head to St Pancras and change at Leicester... #govcamp
James Higgott reposted
James Higgott reposted
Replying to @rhodri.biz
Unbelievably, #DuvetKnowItsChristmas generates such good will on social media that over the years we've raised somewhere approaching a quarter of a million quid for homeless charities. If you can spare a bob or two, sling some to Centrepoint, and here's the link: www.gofundme.com/f/duvet-know...
This series is well worth reading if you're involved with public sector product or delivery. Jukesie describes a pragmatic, common-sense approach to agile delivery in a UK government context.
My [IMHO] series of posts is complete - for now. digitalbydefault.com/category/imho/ [01] Effective Agile [02] Roles, responsibilities and relationships [03] Agile planning [04] Okay OKRs
I'm reading the OBR's investigation of the publication error last week. The scariest part (for me) is how quickly it all happened - the first news headline was published 6 mins after the report was accessed. I can easily imagine being the website manager in that situation. obr.uk/investigatio...
I'm reading the OBR's investigation of the publication error last week. The scariest part (for me) is how quickly it all happened - the first news headline was published 6 mins after the report was accessed. I can easily imagine being the website manager in that situation. obr.uk/investigatio...
Prompt as ever, here's my monthnote for October: jiggott.medium.com/monthnote-oc... Including roadmaps, medical devices and speaking engagements.
James Higgott reposted
James Higgott reposted