The Up Front

The Up Front

@theupfront.media

In-depth, independent aviation journalism for the digital age, at the heart of the passenger experience — up front with what we write, how we write it, and the way we operate. Read and subscribe for more: https://theupfront.media

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The Up Front reposted

This is the thing in aviation too. Almost all the useful “AI” in aviation was what was previously called something else before the bubble. Algorithms. Machine learning. Pattern recognition. Specialised, specified language models. Text analysis. Meta-analysis.

John Bull@garius.eurosky.social

There's a market in research and high-end computing. Always has been. But that shit doesn't drive billion dollar IPOs. And nobody in startups or venture capital wants a successful £20m niche company. they want to be a Unicorn. So the delusion of AI as a consumer product gets shoved in the deck.

This is the thing in aviation too. Almost all the useful “AI” in aviation was what was previously called something else before the bubble. Algorithms. Machine learning. Pattern recognition. Specialised, specified language models. Text analysis. Meta-analysis.

John Bull@garius.eurosky.social

There's a market in research and high-end computing. Always has been. But that shit doesn't drive billion dollar IPOs. And nobody in startups or venture capital wants a successful £20m niche company. they want to be a Unicorn. So the delusion of AI as a consumer product gets shoved in the deck.

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They learned a lot about improving turnaround times — which would have taken an enormous amount of human power five years ago, and created some dirty data — but the risk is that once the bubble bursts and betty sixfingers the chatbot goes down the plughole, actually useful tech is AI bathwatered.

Things that can definitely get bathwatered when the bubble bursts: the Brussels Airport chatbot that can’t tell you how to get to Schuman. (Equivalents: Heathrow to Piccadilly Circus. JFK to Times Square. Narita to Tokyo Station.)

This is the thing in aviation too. Almost all the useful “AI” in aviation was what was previously called something else before the bubble. Algorithms. Machine learning. Pattern recognition. Specialised, specified language models. Text analysis. Meta-analysis.

John Bull@garius.eurosky.social

There's a market in research and high-end computing. Always has been. But that shit doesn't drive billion dollar IPOs. And nobody in startups or venture capital wants a successful £20m niche company. they want to be a Unicorn. So the delusion of AI as a consumer product gets shoved in the deck.

Lufthansa Technik’s lab demonstrated a really useful systemic analysis of turnaround vehicle recognition, as part of information gathering. It was taught the visual differences between honeywagon/catering truck/etc, and could log specific arrival, dwell and departure times for every vehicle.

The Up Front reposted

Alaska Airlines to economy passengers: "Let them eat Starlink". No Panasonic Astrova entertainment down the back of the forthcoming MAX 10s, even though there are lovely big screens in both business and premium economy. Why? It's complicated. Fortunately, for that there's @theupfront.media.

The Up Front@theupfront.media

Even if Alaska (or Hawaiian) doesn’t fly to anywhere near you, it might soon — and in any case, its new seats and cabins are a fascinating insight into the art of the possible for a mostly-cleansheet premium cabin design opportunity these days. Short version? It’s complicated. Long version: enjoy…

Even if Alaska (or Hawaiian) doesn’t fly to anywhere near you, it might soon — and in any case, its new seats and cabins are a fascinating insight into the art of the possible for a mostly-cleansheet premium cabin design opportunity these days. Short version? It’s complicated. Long version: enjoy…

theupfront.mediaNew airplanes, cabins, seats and lounges for Alaska and Hawaiian — including new Premium Transcon MAX 10s — mark the evolving airline and US business class landscapeConverging seats, cabins and design aesthetics at the two airlines intersect with an almost-cleansheet opportunity for mid- to long-haul business, but point to ongoing airframe and cabin supply chain ...

The Up Front reposted

We have a million questions, and a 5000-word article, for Etihad’s new seats, lounges and overall brand redesign. Is “sand” too generic? Does “superstructure” say “Abu Dhabi”? Is deep jade too Cathay? Is Vantage First enough of a first class? Is Opera’s row 1 seat? Is Beyond Borders even new?

theupfront.mediaWhat Etihad’s new seats, new lounge concepts and an evolving design language tell us about first and business classIs “sand” too generic? Does “superstructure” say “Abu Dhabi”? Is deep jade too Cathay? Is Vantage First enough of a first class? Is Opera’s row 1 seat? Is Beyond Borders even new? Etihad’s latest desi...

We have a million questions, and a 5000-word article, for Etihad’s new seats, lounges and overall brand redesign. Is “sand” too generic? Does “superstructure” say “Abu Dhabi”? Is deep jade too Cathay? Is Vantage First enough of a first class? Is Opera’s row 1 seat? Is Beyond Borders even new?

theupfront.mediaWhat Etihad’s new seats, new lounge concepts and an evolving design language tell us about first and business classIs “sand” too generic? Does “superstructure” say “Abu Dhabi”? Is deep jade too Cathay? Is Vantage First enough of a first class? Is Opera’s row 1 seat? Is Beyond Borders even new? Etihad’s latest desi...

and is that a bottle of the can’t-even-buy-it, notionally $1,500 Champagne Salon behind that Etihad business class bar? With the big S on it? One up/down and four across from the two bottles of the thoroughly gluggable but $25 Willamette Valley not-a-Champagne sparkling wine, Argyle?

See that blue line on the chart? That means retrofits, retrofits, retrofits — and massive implications for seats, interiors and MRO. It’ll change what you, the passenger see on board, whether you’re up front or down the back. Our relaunched podcast, free to listen, out now:

theupfront.mediaPodcast episode #17: Boeing’s Darren Hulst talks future cabins and airframe shortagesThis time on our new-look pod: Boeing’s Commercial Market Outlook with the US airframer’s vice president for commercial marketing, analysing the shape of commercial aviation’s next two decades

Premium economy is a strong leisure market, with lots of couples travelling together. Potential SNL sketches about how couples don’t actually want to spend time with each other aside, is this what premium economy passengers really want?

Plus: the very clunky and potentially handbag-munching underseat apparatus, the inverse guillotine problem with the divider, and more expert in-depth analysis you won’t find anywhere else. So, as Emirates says, why not treat yourself — to a subscription to theupfront.media?

Beyond our editorial side-eye of the claim, though, is electrical actuation of premium economy recline and footrests even a smart idea? What about electrical privacy dividers? And even a massive divider that only half retracts, given how much of the passenger base is upmarket leisure travellers?

The Up Front reposted

Replying to @theupfront.media

Let’s be super clear: Lufthansa isn’t some amazingly great experience, and parts of the Temu Lufthansa experience are *better* than full-fat Lufthansa, as we discovered flying Eurowings earlier this year. But it needs to be honest about what passengers are getting.

theupfront.mediaFrom tray to trolley: the Eurobiz benefits of being upgraded from Lufthansa to EurowingsExamining the fundamentals of European shorthaul business class after a strike-driven rerouting from a full-service airline to its low-cost carrier sibling

The Up Front reposted

Looks like many more European travellers are going to get Discovered. Discover Airlines — which Lufthansa has previously been calling its “leisure airline” — is now flying on key business routes, like Paris, and is expanding more. And that’s bad news for passengers… sometimes.

starflyergold@starflyergold.bsky.social

Lufthansa Group airline roulette: You may be flying with a Star Alliance carrier or two, a niche but decent carrier or a LCC, depending on the day or route. www.aeroroutes.com/eng/260902-l...

Looks like many more European travellers are going to get Discovered. Discover Airlines — which Lufthansa has previously been calling its “leisure airline” — is now flying on key business routes, like Paris, and is expanding more. And that’s bad news for passengers… sometimes.

starflyergold@starflyergold.bsky.social

Lufthansa Group airline roulette: You may be flying with a Star Alliance carrier or two, a niche but decent carrier or a LCC, depending on the day or route. www.aeroroutes.com/eng/260902-l...

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Passengers just *love* the Discover Airlines experience! *In theory*, Discover should now be under the same Lufthansa roof in FRA and MUC, but we hear a lot of things about getting shunted off to distant parts of the main FRA terminal, full-time busgating, etc etc.

Dominic 🇪🇺 🏳️‍🌈 🇺🇦@theriotnrrd.eurosky.social

Discover took over the LH routes to LAS, apparently under the impression it’s a leisure destination. I only go there for work, and it’s bad enough being there, but now the punishment starts right in FRA. Inedible food, distant and underserved terminal, lethargic bag delivery, the list goes on. Yuck.

Let’s be super clear: Lufthansa isn’t some amazingly great experience, and parts of the Temu Lufthansa experience are *better* than full-fat Lufthansa, as we discovered flying Eurowings earlier this year. But it needs to be honest about what passengers are getting.

theupfront.mediaFrom tray to trolley: the Eurobiz benefits of being upgraded from Lufthansa to EurowingsExamining the fundamentals of European shorthaul business class after a strike-driven rerouting from a full-service airline to its low-cost carrier sibling

Looks like many more European travellers are going to get Discovered. Discover Airlines — which Lufthansa has previously been calling its “leisure airline” — is now flying on key business routes, like Paris, and is expanding more. And that’s bad news for passengers… sometimes.

starflyergold@starflyergold.bsky.social

Lufthansa Group airline roulette: You may be flying with a Star Alliance carrier or two, a niche but decent carrier or a LCC, depending on the day or route. www.aeroroutes.com/eng/260902-l...

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Lufthansa used to really push the idea of Discover as its group “leisure airline”. You know, only to places where passengers aren’t intelligent enough to know they’re getting Temu Lufthansa, or not discerning enough to care. Now major European business destinations are getting Discovered.

One of the most galling parts of getting Discovered is that Lufhtansa isn’t being up front (😉) with its customers about this. Same Frankfurt-Paris flight, same price, different airline 90 minutes later. And “Member of LUFTHANSA GROUP” is in a larger font size than the name of the actual airline.

Looks like many more European travellers are going to get Discovered. Discover Airlines — which Lufthansa has previously been calling its “leisure airline” — is now flying on key business routes, like Paris, and is expanding more. And that’s bad news for passengers… sometimes.

starflyergold@starflyergold.bsky.social

Lufthansa Group airline roulette: You may be flying with a Star Alliance carrier or two, a niche but decent carrier or a LCC, depending on the day or route. www.aeroroutes.com/eng/260902-l...

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The Temu Lufthansas are one of the big problems airlines are creating for themselves today: it’s basically business class shrinkflation. Or what used to be sold as a chocolate bar now not containing enough, er, chocolate to be legally sold as chocolate, and now being sold as a “crispy wafer”.

theupfront.mediaBusiness class ticket shrinkflation, lead-in fare fiddles and hostile marketing: airlines are cooking their golden gooseThe growth of unbundled and basic business fares are driving greater inconsistency, product dilution and customer frustration

One of our readers got Discovered when Lufthansa staff denied them access to the Lufthansa business lounge in Munich, when ticketed in Discover business class, even though they should have had access. You might not earn miles or status points, depending on which airline’s program you’re part of.

Looks like many more European travellers are going to get Discovered. Discover Airlines — which Lufthansa has previously been calling its “leisure airline” — is now flying on key business routes, like Paris, and is expanding more. And that’s bad news for passengers… sometimes.

starflyergold@starflyergold.bsky.social

Lufthansa Group airline roulette: You may be flying with a Star Alliance carrier or two, a niche but decent carrier or a LCC, depending on the day or route. www.aeroroutes.com/eng/260902-l...

Discover is one of the Temu Lufthansas, along with Lufthansa City, Edelweiss, Air Dolomiti, and even Eurowings to an extent. They look like a Lufthansa duck and quack like a Lufthansa duck… sometimes. Sometimes they don’t. And neither passengers nor staff know when.

The Up Front reposted

Excellent recounting of the increasing bewildering choices you have to make or forced into when booking a "business class" ticket. The LH FRA/MUC outside lounge podium encounters are all too familiar. Dreadful.

The Up Front@theupfront.media

Business Comfort. Business Choice. Business Preferred. Business Classic. Business Optimal. Which of these is actual business class, and what comes with it as part of the fare? Airlines are risking their most profitable product — and we explain how.

The Up Front reposted

This is what I mean! a) people think lounge access is a thing that normally comes with a business class ticket b) *even* if airlines want to change that part of the travel social contract (which I think is a terrible idea, obvs) then missing parts should not be something passengers just "find out"

theupfront.mediaBusiness class ticket shrinkflation, lead-in fare fiddles and hostile marketing: airlines are cooking their golden gooseThe growth of unbundled and basic business fares are driving greater inconsistency, product dilution and customer frustration
Clare J@mrspingu.bsky.social

I was *pissed* when I found out my KLM long haul biz ticket didn't even get me lounge access.

Business Comfort. Business Choice. Business Preferred. Business Classic. Business Optimal. Which of these is actual business class, and what comes with it as part of the fare? Airlines are risking their most profitable product — and we explain how.

theupfront.mediaBusiness class ticket shrinkflation, lead-in fare fiddles and hostile marketing: airlines are cooking their golden gooseThe growth of unbundled and basic business fares are driving greater inconsistency, product dilution and customer frustration

Does every business class seat need a door? It’s the hottest question in the airline passenger experience design world right now. Short answer: no. But it’s complicated. Fortunately, we at The Up Front *love* complicated.

theupfront.mediaSeats vs suites: are doors a must-have for every new business class?Doors are almost a default on today’s seats in business — but should they be, and what are the other critical factors creating (or blocking) privacy in today’s most profitable airline cabins that can ...

Remember when this seat was called “coffin class” because of its — for the early 2000s — incredibly high walls? That’s part of the answer to the business class doors question: what does the seat itself and the surrounding cabin, mean for privacy, before even *thinking* about doors?

The context totally changed around ten years ago, with the Qatar Qsuite. Same 777, but look at the height of the walls of this Qsuite relative to the height of the cabin, compared with the Cathay picture above. That’s some 30-40cm or so of difference — about 0.001 furlongs if you don’t do metric.

Okay, we’ll bite, Lufthansa, what’s inside your new economy class amenity kit? For the amount of plastic that’s going to be thrown away, we hope it’s really amazing!

We’re having difficulty coming up with any immediate reaction other than “oh”. A plasticky single-use eye mask, and a pair of ear plugs, in a bag so small that you could fit… maybe a single 1.8m charging cable? Who on earth thought that this was worth spending money and time on?

Meanwhile, Lufthansa wants you to give it free money for its Economy Green fares — “our recommendation”, it says, and highlights them — which make a “contribution to future CO2 savings”. Aviation has a *lot* of greenwashing. This is some of the worst out there.

The Up Front reposted

Replying to @theupfront.media

Why is there a weird little 1960s-kitchen-style hatch between the galley and row 1? How is *that* linked to the flight attendant seat that hangs off the side of the back galley, itself brand new and much improved? And why are we, of all outlets, cross about a wheelchair sticker on a lavatory?

We need to talk about United’s new A321XLR, the new Elevate Altitude aisle-facing herringbones that it’s launching as its new standard narrowbody Polaris. Fortunately, we have 4200 words for you where we do just that.

theupfront.mediaOnboard United’s A321XLR: new Elevate Altitude seats, impressive engineering, and clear certification compromisesHow 32” at 49° feels like more, why seat airbags are back, and the real reasons United is introducing a middle-seat-free Eurobusiness economy seat product

Why is there *really* a row of middle-seat-blocked Eurobusiness? (It’s not what you think, or what’s been reported.) What’s underneath the Mount Blankets of pillows and linens, and how is it entirely unprecedented in modern aviation? How does that blue plastic divider make the entire seat work?

Why is there a weird little 1960s-kitchen-style hatch between the galley and row 1? How is *that* linked to the flight attendant seat that hangs off the side of the back galley, itself brand new and much improved? And why are we, of all outlets, cross about a wheelchair sticker on a lavatory?

The Up Front reposted

Replying to @theupfront.media

The Farnborough Airshow flight line shouldn’t look like this on day 2 either. The order totals for the day shouldn’t be under 100 aircraft — the majority little Embraers. This is Thursday levels of busy, on the Tuesday. Genuinely, we’re concerned about the future of the summer European airshows.

The Farnborough Airshow shouldn’t look like this. We shouldn’t be able to capture the entire range of commercial aircraft on show without a wide-angle lens. An A321XLR. An A350-900, the same we saw at last year’s Le Bourget. An E195-E2. And that’s it for the passenger airliner world.

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The Farnborough Airshow flight line shouldn’t look like this on day 2 either. The order totals for the day shouldn’t be under 100 aircraft — the majority little Embraers. This is Thursday levels of busy, on the Tuesday. Genuinely, we’re concerned about the future of the summer European airshows.

What went on, what were we talking about with industry insiders during the quiet show, and what are our first conclusions about Farnborough 2026 (and what it means for aviation)? Yes, it’s quite, but for us (and our readers) that’s not all a bad thing. Here’s why:

theupfront.mediaBusiness Readout: Farnborough 2026, Day 2: another very quiet day in a very quiet airshow, but that’s not all badOrders were tiny, topups — or both — almost across the board, leaving time for in-depth discussions not previously possible at the European summer airshows

The Farnborough Airshow shouldn’t look like this. We shouldn’t be able to capture the entire range of commercial aircraft on show without a wide-angle lens. An A321XLR. An A350-900, the same we saw at last year’s Le Bourget. An E195-E2. And that’s it for the passenger airliner world.

The Up Front reposted

Curious about how inflight entertainment screens get to the seatback in front of you? Do we have a podcast episode for you! From working with Boeing and Airbus, to getting USB-C onboard, to how Panasonic gets the screens, CPUs and RAM in the component crunch, and more — a pre-#FIA25 must-listen.

theupfront.mediaThe Chain, episode 10: Panasonic unpacks the inflight entertainment, connectivity and engagement supply chainWant to know how the seatback entertainment world goes from components to airplane? We sit down for all the details with Andy Masson from Panasonic Avionics

Curious about how inflight entertainment screens get to the seatback in front of you? Do we have a podcast episode for you! From working with Boeing and Airbus, to getting USB-C onboard, to how Panasonic gets the screens, CPUs and RAM in the component crunch, and more — a pre-#FIA25 must-listen.

theupfront.mediaThe Chain, episode 10: Panasonic unpacks the inflight entertainment, connectivity and engagement supply chainWant to know how the seatback entertainment world goes from components to airplane? We sit down for all the details with Andy Masson from Panasonic Avionics