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Every single time I'd work with a government, I'd be able to point to 18F's derisking guide to help government leaders understand that a) how they were doing tech wasn't working (which they knew even if they wouldn't admit it) but most importantly b) that there's another way and they could get help.
You wanted government that works for the people? For the first time, 18F was supporting deep efforts throughout gov to build tech *by talking to the people who use it* and learning from them. And not just build tech, but deliver policy! Which gov is terrible at doing! But now Musk knows better.
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