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Community expertise is essential for monitoring potential information harms, but current “social listening” efforts often bring community input late in the process. It’s time to update our tracking approaches to foreground that shift. @cward1e.bsky.social and I offer one approach in a new paper.
Contemporary information systems face growing public distrust across a range of issues. This Perspective introduces a Community-Centered Exploration, Engagement, and Evaluation system to help detect and mitigate potential information harms.